Questions & Answers (600)

• Q: What are the benefits of having Geek Squad Protection? (1 answers)

  A: Geek Squad Protection enhances your manufacturer warranty and provides extended coverage when the manufacturer warranty ends, covering any covered repairs.

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• Q: How long does the protection plan last? (1 answers)

  A: The protection plan has a term length of 60 months.

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• Q: What happens if a covered repair is needed after the manufacturer warranty expires? (1 answers)

  A: Geek Squad Protection will take care of any covered repairs.

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• Q: How long does it usually take to get the geek squad out when there is a problem? Also, are there any additional charges? (33 answers)

  A: For me it’s taken a month and still don’t have it

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• Q: I have the 2 year Geek Squad plan on my TV. My son hit it with a toy and now the pixels are messed up. They will do something to fix this correct? I couldn't purchase a separate accidental plan with it? The TV hasn't had time to collect dust yet. (11 answers)

  A: I'm pretty sure they will but I wouldn't explain to them what happened. Just tell them something is wrong with your T.V and that's it.

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• Q: I purchased the 5 year extended warranty on a Sony tv-does that 5 year warranty start after the 1 year warranty from Sony expires or is it 5 years from the date of purchase? (9 answers)

  A: You are actually purchasing a 5 year warranty that overlaps with the manufacturer warranty. Your 5 year warranty will most likely end 5 years from the purchase date of your tv. The big trick and heist is the way warranty companies use the word "extended". You and I would assume that after the manufacturer warranty runs out, you will have an extension of 5 years. The fine print will tell you that this isn't true. The word "extended" can also mean that you are extended more coverage for a period of 5 years, with an overlap of coverage during the original manufacturer's warranty.

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• Q: I just made a purchase and forgot to add the 2 year warranty. How can I go about getting the extra warranty? (11 answers)

  A: I thought we had 60 day window to add the GSP Plan.

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• Q: Is a broken TV screen covered under Geek squad protection plan? (14 answers)

  A: I bought a tv from Best Buy and when they were asking if I wanted to add geek squad protection I asked if it would cover accidental damages to the screen. They said yes. Well here we are. The screen was accidentally damaged by one of my kids and I called and they told me this kind of damage was not covered under the extra protection I purchased. So I paid for that extra coverage for nothing. Even though I was told by an employee it was covered.

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