Customer Ratings & Reviews

The tv look amazing and it works Wonderfully, I would recommend this tv to everybody

Good expalanation for necessity of protection plan.

No problem with service. Haul away old tv. Drivers were f3.

I’m confused about the returned note… geek squad guys requested for the exchange of the tv… we end up getting a different tv and paid extra and that’s fine but was told we can’t transfer the protection we paid extra to this new tv… we paid for 5 yrs protection and it’s only over a year and problem arises..

we have not had to call them yet. We did on a previous device and they fixed it promptly at no cost

Haven't had to use it yet, but it will be worth the money if the tv dies before the 5 year mark.

The five year warranty seemed like a good choice when purchasing my first Insignia brand TV. I had previously always purchased a major national brad and wanted a bit of peace of mind. I have not yet needed the warranty after just a few months but that is all going.

The most beautiful guarantee I have seen in my life

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

It's always a good idea to get extra protection plans on anything that you don't want to buy twice because while the quality is great in most of the new technology, any mass produced items have a few flaws once in a while, quality control is really good nowadays but it's always smart to be sure, I've had a few things that I have had to do the warranty on and I was really happy to have it because the manufacturer warranty had expired. I will always get the warranty.

Always great service, very professional. Always get the help you need.

So worth the cost! These guys are true professionals. No way I could have set my TV up without them. Super knowledge about product and what was needed to get the most out of it. Kind, courteous, respectful and extremely patient. Incredible customer service!

I purchased the 5 year protection plan on a previous tv. At 4 years and 11 months, the picture started to go out. Geek Squad was fast to come out and diagnose. Unfortunately, they didn't make the part anymore to fix it, so they gave me a gift card for a comparable tv that is 5 years newer. It was a no brainer to buy this protection for my next TV.

Whenever I make large electronic purchases, I always consider and usually purchase the optional Geek Squad Protection which is typically for at least 5 years. Most of the time, it has come in very handy with address issues with products like when our Whirlpool Washer we purchased in 2007 had numerous issues (never the same problem) over the years which Best Buy fixed each time. Do yourself a favor and consider getting this when making large purchases.

simple peace of mind, $5,000 on a TV and little peace of mind is warranted!

Terrific install Arrived on time, very professional Highly recommend

I have learned if I only have to make one phone call for help it has paid for itself. I purchased a new TV for our bedroom, our first smart TV. Didn’t understand why I couldn’t get it hooked up and working. The geek squad tech talked me thru the setup. He was quickly able to tell me I was missing the correct cable between TV and box. He told me what part was required. Once I got that part (a whole different story and review) I was set up and watching TV in less than 15 minutes.

I have not had to use the geek squad so I really can’t give an accurate review. But it is nice to know they are there if I have any problems with my Toshiba tv.

Purchased an OLED tv and I would be lying if I didn’t feel nervous about encountering any issues. Such as power surge issues, burn-in, dead pixels etc. I usually lose power at my house during a heavy storm and living in Florida we get those quite often. So that is a big concern for me and of course the possibility of burn-in. I doubt my tv usage would cause burn-in early on but the peace of mind is worth it. I’d highly recommend geek squad protection

The Geek Squad was excellent, but the TV is the problem. At present, the problem has not been resolved. The Hisense H5500G 43" Android LED Smart Tv demonstrates poor picture quality. The picture is often slightly blurred or temporarily cleared. This product is not acceptable. However, it is this Tv not all of them. Apparently, there is a defect.