Customer Ratings & Reviews

Had ethernet problems with a TV on the 5 year plan. Geek squad couldn't solve issue on the phone. The rep made an appointment for Geek squad to come out and fix it. In the mean time I reset the TV numerous times and it started working, so I canceled the appointment. I'm giving them 5 stars because the rep on the phone was pretty helpful and set me an appointment right away.

Yes tv for my bedroom and best caption. Able to watch

The Geek Squad can assist you in setting up and repairing tech devices, like smartphones, smartwatches and tablets, as well as large appliances and electronics, I recommended

great peace of mind, and hassle free, can even transfer to another person

Very low price for the years of service protection ever

Best custom service, I love buying my home electronics from this store

Awesome extended TWO Year warranty. Love the Geek Squad warranties. Because typically if something goes wrong during the warranty BestBuy will just swap it for a new unit versus wasting time waiting for a repair! Well worth the warranty for peace of mind!

Never an issue is I need to return anything. No questions asked!

5 Yr Warranty Protection Is Amazing. Just never know what can ever happen to your appliances when you buy them especially at an Pricey Price. Anything is possible to happen so I went with the 5 yr warranty protection which it’s covered through “Geek Squad Protection”

This was not a bad value for protecting your investment.

Well worth the cost - Time frames for certain repairs are always going to be subject to delays - Bottom line is though, Geek Squad stands behind their commitments and will continue to work on an issue until everything is up and running as good as new - People just have to keep in mind, everything isn't instant gratification... as much as we would like it to be - Robert C

Definitely worth investing in. I had an issue with a previous model of my Oled and I was able to exchange and grab a larger screen for a very low cost!

Always great help when something goes wrong and easier fixing than by myself lol

Glad i got this with a tv purchase, bought a dishwasher a few months later and got free install and haul away of old dishwasher They did send a contractod to install it, they put a screw through my counter top

Thankfully my old 55" TV had a 5 year warranty. After 4 1/2 years, the board started to go out. It turned out that the TV was not worth the money to repair and they honored my warranty and I was able to get a new TV (60"), and since TV's have come down in price significantly, I was able to get the TV, new 5 year warranty, delivery and set up, and still get $300 back in Best Buy cash.

Have always had good service and response from Geek Squad warranties.

Definitely a must for any appliance. Good service and easy to call for assistance.

I experienced a few issues with my five year old 4K LG, and Geek Squad personnel were very diligent about resolving them. The pleasant experience with Geek Squad personnel made the five year Protection Plan on my Sony XR65A95K an easy decision.

It’s just good to know that if the tv breaks that it’s covered! Less worry when you buy brands you’ve never used before!

Very smooth delivery. Very friendly installation. 10/10