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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30418 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 209 Showing 4,161-4,180 of 30,418 reviews
  • Rated 5 out of 5 stars

    Best decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the accidental Geek Squad Protection to protect my devices as if I were protecting my financial investments. The Geek Squad Protection plan implements guidelines that serve as all around security blanket for my purchases. The plan covers a reasonable number of causes and cases that would need to be serviced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love LG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick service. Great Product and price. I love LG ...the TV was easy to set up and the sound and picture are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a wonderful product to have and I’m glad I purchased it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Prudent Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the purchase of a large appliance, a 50" TV set fits right in there, I think it is prudent to acquire additional protection past what is the usual warranty on the item. Considering the sale price of this Samsung 50" TV set and the reasonable cost of an additional 5-years Geek Squad Protection Plan, it proved cost effective to include such protection in the purchase. Gives one more peace of mind in the years ahead.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Definitely get geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents helped out a lot took care of all the needs, I didn’t score 5 stars it took a while to get eveything done

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without you companies make stuff now it’s always good to get a warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks for the quick response and help getting my warranty process. Really nice guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just before my Best Buy warranty expired I needed service. I am very satisfied in how simple Best Buy made using their extended warranty when I needed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind on your purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the peace of mind that comes with Geek Squad. We always add it to purchases that we make that we know will be used daily incase something happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth having it, and you can get a pro-rated refund if you don’t need it anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have a problem who did you call ?Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the geek squad service haven't had to use it as of yet. But I am confident they would take care of my problems. It's just good to know that you have them there if you need them. I know someone who has The Geek Squad service. And they say they took care of all their problems. Rated five-star

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has been great for our families movie nights

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No worries

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Money is tight. I usually don't pony up extra for some warranty the clerk's trying to sell me on top of the warranty that comes with it! But when it's the Geek Squad, I'll take it. It is SOOO much easier & nicer to be able to come down & talk to someone in person versus calling someone a 1000 mIles away that I can barely understand who gives me the run-around anyway! No thanks, I'll take the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely worth the price seeing how TVs these days are made with lights that can burn out quickly. So I have a peace of mind knowing that in the next five years I can get it fixed and not have to worry about it. Would definitely recommend getting this if you're going to buy any electronic especially TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad , found problem, and replaced tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came check tv , seen problem replaced it quick , delevery guys were great they have, id recommend getting the geek squad warrenty well worth the money, these guys are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best protection plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    honestly, geek squad protection is one of the best i’ve ever used. they are always such nice people to talk to and they always find a solution for your problem!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service good; phone contact difficult

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This helps to be be at peace as modern day televisions have softwares which generally gets messed up after a year. Also, generally usage of TV is very high and hence I would recommend 2 year top up to all especially my previous TV with other company not Samsung got messed up exactly after a year and I was out of warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always worth the add

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong getting the warranty! Definitely worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with my tv they sent someone out right away. The person cane with mask for his and my protection. He was very professional and very nice. He took care of the problem and left. I am glad I purchased the insurance because everything was covered.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Faye. Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.