Customer Ratings & Reviews

Geek squad is good service provider with quick complaints actions

geek-squad rocks and best buy treats u with high priority when u have an issue no hassle service and they are so knowledgable

Since our new television is full of so many technological features we decided to be prepared in case something went wrong before we were ready to replace it. We also wanted to be sure that if any burn-in ever appeared on the screen, it would be covered. Hopefully we will never have to use it.

I purchased this 5-Years standard Geek Squad Protection for the LG 55" TV that I purchased for my living room during this past Black Friday. And I am so glad that I did. It gives me a peace of mind knowing that the device is protected just incase anything goes wrong with the television.

The agents mounted new set to existing mount, set up and walked thru basic operations and functions. Saved a bunch of frustration using Geek Squad

Easy to use if you needed. Rarely have to but when I did simple easy

I’ve learned just buy the extra warranty, the way things are made nowadays but yet are double the price warrants the protection. I’ve been victim too many times.

We purchased a 65 inch Sony O Led and debated over the 5 year warranty. Since the TV was expensive and had new technology, we decided to go ahead and purchase the 5 year warranty. Hopefully we won't ever need it, but we have peace of mind in case we do. No deductibles either. We feel confident in the plan.

The lady that helped me purchase my TV took her time didn't rush or push me answered all my questions and went above and beyond anything I could have asked for.

I love this service. It is a must have for peripherals that live around pets or kids. Best bang for your buck if you have headsets or mice dyeing every 18 months

I live my total Tech Geek Squad plan. Whenever I have a question or need help with any of my devices BB Geek Squad is always there to help me. TV's, Tablets, Desk Top, and even my cell phone. They can fix it all! I wouldn't be without this plan!

I would suggest buying this coverage for expensive items such as TVs, laptops, cameras, etc. and for open box items. No need to buy it if you are pretty careful with your devices and if you are on budget, except for TVs which might give up at any time of its lifetime. Other devices might have a manufacturer's warranty, but if you can afford it, I would suggest still buy it for peace of mind.

I like the five year warranty my TV went bad and they're going to exchange it with no problems

Best extended coverage on the market in my opinion. The first OLED tv I owned suffered from Screen burn in. This is the only coverage I know of that covers burn in. They replaced my TV with the same or newer model. If you are making a high dollar purchase make sure to protect it.

Excellent product and I will continues to buy electronics from best buy and fantastic customer service representatives.

I pick up this extended warranty you never know when it brake down and cover everything

They came in and mounted my TV and did a real professionally asked me where I wanted it made sure the size and indications was all correct

I bought this TV December 31st, 2014. Still works fine. You get what you pay for and I think I got a good deal. You have to fiddle with the settings at first but once you find a configuration you like you're set. It comes with its own presets but I don't care for them. Not mind blowing but its a good picture. I watch 1080 movies and play Xbox 360 (720) and have no complaints. 5 stars if I could access Netflix through the TV. If you're on a budget like me you're getting your monies worth and then some.

I really appreciate Geek Squad, their culture, and commitment to the customer. I rarely need them but when I do, they make it easy.

Bought it on a TV for my 6 yr olds room. It died, but at no fault of my child (yeaaa). Took the TV back without receipt. The staff looked it up under my Best Buy card and the credit of the purchase price was applied to any TV I wanted to purchase. Very easy and the staff was great!