Customer Ratings & Reviews

i recently had to replace a tv after 2 years of use. The geek squad looked at it and it was not repairable. They gave me the money I spent on the TV as a store credit and I purchased another TV.

Bought lg 86 inch TV. Best thing ive Ever bought geek squad had it up and running in minutes

Will never buy another TV without getting this protection plan, service is fast, reliable, and hassle free!

Purchased a LG 4K smart tv from Best Buy and added the 5 year Geek Squad Protection to extend the manufacture warranty. Due to brown outs and other voltage irregularities, having this added protection provides peace of mind. A must add on at point of purchase from Best Buy.

The replacement plans with Best Buy are great. If anything happens you just bring the item back and get a gift card to repurchase or you can purchase something else.

I have had 2 other TVs go bad in just over the factory warranty. At least this way I get some of my money back and of course if something happens sooner then they will repair and/or replace faster than the manufacturer.

I purchased the protection plan for a very expensive tv that I purchased. It suffered a power surge failure only a few weeks after I got it home, and I was so happy that I had protection! They came out and delivered a new tv with no hassle. Great service!

I had a Samsung 50" 1080p TV that went out and was non-repairable after 15 months. I replaced it with a Samsung 50" 4K TV and decided that it would be good to have a backup plan, so I bought the 5 year Service Policy when I bought the new TV. I didn't want to feel cheated by Samsung again and I know that the Geek Squad and Best Buy will back up the product.

I've used this on 2 previous Samsung TVs. All went out at the 2 year mark(both replaced by Geek Squad). Purchased a Sony OLED with 5 year protection and already passed the 2 year mark so all is good!

I’ve found it necessary to use one - service was excellent and Best Buy honored all requirements with no issues. Great service!

Grateful I had it because I had to use it to replace a tv. They were very helpful in doing so even though they didn’t have the same tv they let me upgrade to a better tv which cost a little more but gave it to me for the price I paid on the other one

From others ive talked to and what ive seen in the store i have no doubts about the quality of the service

Geek squad was great! Helped me load it in vehicle upon pickup, and gave me a few insights about the product.

Vivian was a wonderful tech. She had my tv up and running in no time.

I haven't needed their services yet, but the warranty seems outstanding.

Agent was very attractive to my needs and everything was handled in a prompt and professional manner.

Great service very happy with my purchase would recommend to others

I do highly recommend to get this service for your product

Great service just in case anything happens to my Samsung I will continue to keep purchasing from Best Buy the best products!

love the peace of mind knowing that Geek Squad has my back