Customer Ratings & Reviews

Great sound. Beautiful picture. Remote has everything just need to learn ot

I highly recommend adding Geek Squad when buying from Best Buy. They set everything up quickly, answered all my questions, and made sure everything worked perfectly. Super friendly and professional—well worth it for the extra support and protection!

Absolutely worth the investment to protect your original purchase. Our television suddenly stopped working and was still covered under the extended warranty we purchased.

With how complicated tv’s are now I think this extra warranty gives great piece of mind

Good tv. Really loved the quality of the color....

Good protection plan, easy to setup and overall a good plan.

I wouldn't buy an extended warranty anywhere else. This one is actually worth it

This is the perfect tv for a small bedroom, the image is great, colors pop, very bright display. Easy to setup and light enough to mount up with no real issues. Best buy made this pickup a breeze. For the prize even including warranty, 10/10.

I love my TV and this be my second one and I going to get a larger for my family room

I like tv Quality of tv and imressive and espcellily i like service you provided

Had an issue with my 3 year old 75” Samsung. It needed a new part, so I waited 2 weeks for the repair to happen, which was fine for us because we have another tv. When they got here the part they brought was wrong so he went outside to order it and at that point decided it wasn’t worth it to replace that (and ended up needing a couple other parts that they didn’t realize we needed) so they told us we needed to replace it. It took me maybe 20 minutes to call in the replacement and in a week we had our new tv delivered and the old one was taken out. It would have been extra to have it mounted by geek squad so we opted out but we were so happy with how easy it was for the whole process. So worth it!! And I am assuming it took so long (about 3 weeks total) because of where we live — in the middle of nowhere. I will never buy another tv without geek squad protection!

Best thing to purchase just in case of an accident, you are covered for 5 years.

A must have for your tv definitely a good piece of mind.

I will always get on and love the store i will return back

Agents handled the situation with ease and communicated properly

I bought a 43 inch tv a couple months ago. It got stuck on the loading screen. Tried a manual clear cache and a factory reset to no avail. Called geeksquad I bought a 5 year plan. Even though the tv was over the 30 day in store return since it was pretty new they swapped it out. I hear the horror stories of people and the insurance but in may case they were great. They were really polite and they were here the next morning with my replacement television. I would recommend getting the insurance for anything you care about keeping. I feel a little better knowing that if anything happens they will take care of it quickly. And the people that came to our house cared and were extremely professional and courteous. Kudos to best buy, I will always get protection on any significant purchase and can rest easy knowing Im not going to get a run around and excuses..Thank guys !

A protection plan is great if you're overly cautious and almost a must if you have children. Would highly recommend for purchases over $100, especially if they have a lot of moving parts.

excelent service qickly and eficient y recomend to a friends

Had old tv I bought about and ended up breaking it. Geek squad fixed it up fast. Grateful they honored the warranty

The first unit I had developed an audio problem where audio would drop out or become very distorted on TV speakers, external audio or earphones. Tried several troubleshooting techniques but no luck. Called Best Buy as I had Geek Squad Protection and they decided to send a new unit to replace it. The call took over an hour after being transferred to five different reps. Why not have one phone number that handles protection plans, thus minus one star for that and audio problem on review. The replacement arrived promptly and I set up the new TV. The picture is class leading! HDR and gaming are flawless. At 120 hz refresh rate there is no lag in signal. The audio still has a delay issue when using external audio system. I have 120hz HDMI cables. I’ll look into my setup to be sure it’s not my configuration. The Sony interface could have been more streamlined as there are three buttons on remote to bring up various menus and some are redundant. The software has extensive methods to change TV settings. I’m hoping for future firmware updates to resolve minor issues. For QD OLED I wouldn’t consider another brand coming from an LG OLED TV.