Customer Ratings & Reviews

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

In today's complex electronic world, I wanted the protection and a hassle-free way to deal with the problems we experience from time to time. I haven't had to use it yet, but it brings me comfort to know I can get help when I need it.

Never had a problem with geek squad. They always get it fixed.

Seems like a solid and straight forward warranty. I always get coverage for electronics

Bought this extend warranty due to the great experience that I had with the Geek Squad on another issue

I already used this on my new TV because of stuck pixels. I didn't want to have to take the tv back for an exchange, so i called geek squad and they fixed the issue in less than 20 minutes!

I purchased a protection plan along with a TV purchase to ensure I had a working and functional TV for at least 5 years. The purchased TV was the high end of the brand at the time and we've enjoyed it. Unfortunately I cannot say the same regarding the protection plan. In my first year, we ran into issues with the TV. It was under manufacturers warranty, so they covered a motherboard replacement. Within a few weeks of the manufacturers warranty ending, ran into more issues with the TV. This is the reason I purchased the protection plan and thought I was covered. It was easy getting someone out to inspect and determine another motherboard replacement was needed. That was during my last week of my remote job. I have since started a new job that's 45mins away. I communicated this and the technician said it wasn't a problem and scheduled a Saturday appointment. The date rolls around and no communication from Best Buy all day. I call and am told no agent was assigned and would escalate my issue. It cascaded downhill more and more from here. I had a total of 5 escalations and >12 interactions with Best Buy customer service via chat, call, and in store. Then I'm finally told by someone at corporate that they don't have Saturday appointments in my area and said I should take PTO. It's a new job that I haven't received any PTO yet, so the rep was basically putting me in position to call out sick and hurt my reputation and employment status with this employer. I ask about options like exchanging or returning for store credit and was told that's not an option because they haven't gotten a chance to fix it. They won't work with you for Saturday appointments. So I've been stuck with a malfunctioning TV for months and am told my only option was to mail a complaint to corporate. I mailed a letter to corporate and still haven't received any type of communication. I've been a long time customer of Best Buy. Very disappointed by this situation and I feel cheated being stuck with a malfunctioning TV. Why would I ever shop at Best Buy again after an experience like this?

absolutely worth it for the peace of mind when it comes to those big purchases.

These subscriptions are always helpful! Geek squad is always a phone call away with whatever you may need

Good service you guys are good to the customers v

Swapped out a bad tv with a new one and delivered promptly!

Geek squad installed & explained all features very clearly to us. Connected tv to other devices &took my old tv& disposed it. Very friendly, & helpful crew.

Love having the added security of an extended warranty

Better to buy this protection plan to avoid unnecessary bills

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

I am consistently impressed and pleased with the service from Geek Squad. Always outstanding. The reps are helpful and efficient and professional and knowledgable. Delighted to use their services.

Worth every penny for peace of mind at a good price

Beautiful viewing and light to carry I liked the light border around the tv very elegant and huge

I purchased this protection, but judging from my previous purchases at Best Buy, I probably won't have a need to use it. All of my previous purchases from Best Buy, even from decades ago, no problems were encountered. Thank you.

Geek squad protection is absolutely worth the price.