Customer Ratings & Reviews

The guys that came out did a great job and we’re super friendly

Best protection to get for replaceable products especially after rough usage

Thank you very very much may God continue to bless you

In the cases where a device fails this is invaluable. Recently a TV lost the backlight and I ended up with a new TV. They replaced the TV and even refunded the unused portion of my Geek Squad protection.

I am loyal to Samsung TVs never had an issue until this tv made a pop noise and went out. The motherboard was out of stock since this size is no longer sold and BB Geek Squad replaced it. I like the Geek Squad but had to wait 2 weeks for an appointment and another week for an ordered part that was cancelled just to replace the unit. I will not be purchasing the warranty on the new unit due to this, as I have additional insurance for all electronics in my home. Do better Geek Squad!

I live near the Best Buy in Aventura area. Note: for the most part I do all of my electronics purchase from the aventura store. I happened to be near the Best Buy in Hialeah so we stopped by and purchase a Sony tv from them Along with a extended warranty one year to the date it broke, I then call the geeks They came out six or seven times they were unavailable to fix the problem. So the geek called the aventura store since it’s only a few minutes away to see if they would help on the exchange and aventura Best Buy declined to do anything about this issue. Then they called the Hialeah store and spoke to the manager Hector and he accept to take the tv back with no Additional charge to me. All of this has taken 5 months to be resolved, I believe that I purchase the tv at Best Buy and the Best Buy at aventura Should have looked at it more clearly. Best Buy in Aventura lost a customer and Best Buy in Hialeah has gain one&

This protection was absolutely worth it! I had previously had a 4K TV that crapped out on me several years ago and would've cost more to fix than to just get a new TV. That's when I learned that I should protect my new TV with Geek Squad 5-yr Protection since my old TV didn't even make it past 5 years. And I'm so glad I did! This TV had crapped out on me due to power outages that messed up the TV's power supply that gradually declined over time until it became inoperable. This plan was a lifesaver and I was able to get the value of my TV applied to a new TV purchase, which I used to get the same TV I had before because I loved it so much before the power outage and killed it over time.

Haven’t had a chance to use this. But I’m sure it works.

It never hurts to go the extra mile to have some insurance in case something goes wrong. This purchase gave me peace of mind and the value was inexpensive as well.

Honestly, the Geek Squad protection is very customer-friendly and hassle-free to use.

like this one. set it up just fine. hope this tv lasts.

Associates connected every attachment necessary for full TV viewing.

Got this protection for my TV. Haven’t had to use it yet.

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

Great service they help you and explain very well what your device has

Havent used the geek squad warranty but purchased as the coverage is a fair price. If the backlight fails, the replacement cost is mire than the 5 year warranty/service plan.

Why by one year when you can get five year for a good price I really like this

Great customer service and help repairing products.

Great quality service. Always available when I had an issue.

I have quite a few 5-year warranties I'm so far I will say that they have done me pretty good. My LG C1 had issues they came and fixed it no problem. I also have it for my 65-inch LG C3 and an 48-Inch LG B4. I hope to not have to use it and I hope that if I do have to but I won't have any problems. So as for now it's a four-star rating