Customer Ratings & Reviews

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

Please listen to the BestBuy sales person when they talk to of this amazing plan, I had at first immediately shut him down and didn’t let him explain, I was wrong and should of been open and heard him out. When I got home and my order had to be changed because of availability and pricing, I found a great deal for Geek squad included in the add on suggestions so I added into the cart to see what it would do. I was in desperate and FAST need of replacing broken down kitchen appliances in a nee to me home because within a year I had no working fridge or oven Holy moly! I saved so much more on installation and haul away then I did on the geek squad plan itself! And 4 months later when my garbage disposal ALSO died, I used the plan to have that delivered and installed! And I still have 7 months left on my plan! Thank you BestBuy for such a great service

Always get the warranty. It is worth it in the long run if you constant use the tech, Best buy is some of the best in the business at honoring its warranties.

They back up the products they sell. I've had to put in a claim before and they replaced the item with no issues. Its a no brainer.

Worth every penny. The Geek Squad folks are great at diagnosing the problem and walking you through fixing it either through online chat or by phone. If you have to take the item in for repair, they offer convenient appointments.

Excellent and really nice will definitely add it to more

They offer protection on almost every product and get things done!

Geek squad has been a company that's always delivered fantastic service and support not matter what the product.

The Geek squad protection had to be activated for my Samsung 55" inch TV after 3 years. Plus side: I was able to get the value for the TV to trade in for another TV. Minus: once you have to 'activate' your Geek squad for the trade in you lose it. I think it could be argued that if the Geek Squad concurs that your TV can't be fixed and needs to be replaced after 3 years, why shouldn't I still have two years of Geek Squad Protection left? So I guess it's not so much 'protection' as 'insurance,' but def. better than having to buy a new TV flat out.

This agent mounted my TV and connected perfectly.

I took it as a protection plan for my 65 inch. If you want a piece of my mind and not thinking of re freshening it for 5 or more years definitely recommend. Pluspoint we can transfer it to other device if we refresh. I checked other plans and by far it is best.

Added this to help my mom out. Super cool that tvs over 45 inches, they come to you. So you don’t have to lug around the tv

I thought I has a problem so I called and they came and even though problem was operator error they were very nice about it and made sure I knew how to use it. THANKS GEEK SQUAD!

Had an issue with my tv and no questions asked and they replaced it for no extra charge

Great service. I will always add this service. Products just aren't what they use to be

I always get the geek squad protection plan I like to be aware covered

Online chat with Mois was great. Quick and services scheduled quickly.

Added the Insurance for $99 , Hopefully I Never Have to Use It !

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.

The Geek squad was very nice and made sure that I received another Television and I love the quality of my new TV