Customer Ratings & Reviews

Like everything about it. Was able to get coverage for five years.

I hav conected my device for myself it s almost one year since i got it, it's great,,......

I luckily have not had to use this but I always purchase it for peace of mind and it works. Often they forget to ask me if I want to add the protection when that happens I ask them for it.

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

Make no mistake bout it...U Need 2 get it..we had a Lg HG, for3 yrs. Squad came to work on it, within a few minutes, after he left, had 2 call him back, 4 same thing. After 45 mins, he couldn't repair it. Went next day, got a brand new Lg..cost? 0. Yes, when i purchased my new Samsung, u better believe, i got that 5yr...DON'T LEAVE THE store without it...u will b glad, this 1 review u read

Well .. now I have u big tv .. I hope never have to use squad service.. but .. if something happens.. they will take care

We have always purchased coverage on electronics with Best Buy!! Always a great investment if something goes wrong!!

Agents were very helpful in helping me find my product and made sure everything went smoothly.

We appreciate having a warranty for our new TV. It gives us peace of mind.

Got for my TV and haven’t had to use it but it is nice to have peace of mind that if something goes wrong it will be covered

Bought this for my teenage daughter, as she watches either Netflix or Hulu exclusively and is well-versed with the Roku box on our family TV. Pros: Easy setup, although you must go through the laborious process of activating and authenticating across all of your subscribed services (not a fault of the TV). Picture and sound quality are more than acceptable. Picture is better than on our famous-name bedroom TV, which we bought for 10x the price a few short years ago. Cons: Just one, so far. Someone else gave this a single star rating because they could not activate the star (*) option on streaming services to customize the picture settings. I too had this problem, until I added a device (PS3) to an HDMI input and found that I could bring up the option menu on this new input. I then went back to streaming and was pleased to see that the * option now works! Apparently Insignia is not aware of this. I opted for the 2-year service option for around $30, as I have some concerns about long-term performance. Very happy for now.

I always try to buy the insurance plan because you never know when you hide them.Will break down and the geek squad works for me

This product is very good and I recommend it , it is reliable

Excellent combo with the TV, pictures are so vivid!!! Makes the game come alive!! Didn't even have to adjust pic or sound!! Amazing quality!! I recommend it to any gamer!! And geek squad keeps it safe too!!

I waited for holiday deals and bought an open box-Excellent Oled tv from Bestbuy.com. also bought geek squad protection for five years. within the first month, I realized that the tv screen had some defects. so I scheduled a Geek squad appointment to get it fixed. customer care representative told me that this will be replaced by the company as it is still under manufacturer warranty. on the day of the appointment, instead of coming home to Diagnose the tv Geek squad technician, he called me and asked for the picture of the tv and mentioned it was gonna factory be replaced by Sony. He asked me to pilled the screen from the corner(he thought there was a screen protector screen on the Tv) even after denying him multiple times, he asked me to pilled the screen while I was on the phone. and that made the tv screen break from the corner. and as soon as this happened, they just switched their opinion and asked me to go to the store and get the store credit and return the tv. I spend enough time finding a deal. drove 1 hour to pick tv from the store, and just with this incident, they asked me to go store again and return the tv and get store credit. unfortunately, no one was able to solve this problem on the phone as this was an open box, and neither best buy or geek squad system allowed them to make any arrangements. I felt like I bought a worry under geek squad protection. All I wanted was to get my problem fixed. my tv got fixed or replaced. but not a single gesture of customer service was provided by anyone. Finally, after multiple visits to the store and hours and hours of calls, I returned TV. I would never buy any product from BestBuy after this horrible experience. Returning money is not always a solution Bestbuy. Bestbuy should consider the situation and the inconvenience caused by the wrong instruction of the geek squad technician.

everything was excellent, the employees so profesional

Always buy the warranty with electronics. I regret buying this Roku tv and will buy a better brand next time.

Haven’t had to use it yet but it gives me a peace of mind knowing my product will be taken care of.

Cheap yet reliable very easy for a customer to want to buy.

Great peace of mind for any high value purchase. Super easy to use through the website or app.