Customer Ratings & Reviews

I have other products that the geek squad have fixed for me and I am happy with their service

I best buy their always helping and its was worth is it

I will not make a purchase at Best Buy for any major products without buying the protection plan. I have replaced a TV before and a refrigerator multiple times. One thing I like about the protection plan is they will come out to your home and repair your items but if it's going to cost too much to repair it there go ahead and give you a gift card or allow you to exchange it for something else. Just so happened this time I was able to exchange it for a cheaper refrigerator because it was Black Friday so I was able to use the extra money left over to purchase a TV. Do not purchase anything without buying a protection plan. There's nothing better than knowing that your items are going to be working for the next 5 years. In my opinion as many items that I purchased as you can see I'm Elite Plus, items are not made like they used to and without protection, i would be out of thousands of dollars.

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

The extra protection through geek swap squad was reasonable for the time covered.

Great service and always reliable, whenever my items are damaged they quickly can help me fix the issue.

Was not too difficult to get the old TV looked at and the report submitted for review. The answer to replace came within a few hours. It was too expensive to have the Geek Squad just hang it on the wall so I choose to just have the delivery and haul away done as outlined in the warranty. However, I was never told that I was responsible for taking down the old TV from the wall. This caused over a 3 week delay in finding someone who could take the old one down and replace it with the new one. This cost me more money that I should not have spent other than installing the new one since I had the Warranty. This was on top of waiting over 3 months of getting this resolved due to the suspension of home visits.

Always get this for my bigger items. Works as needed

The geek squad is so helpful when you have technical issues or defective devices. They are so reliable and competent with their knowledge and expertise. This is the best thing to have to bring you comfort in knowing if anything goes wrong, you are covered fir immediate repairs.

Excellent with delivery, set up. Friendly and courteous.

Geek Squad services are always hassle-free, I never buy anything and don't attach a plan if its available, cause you never know. I also love I don't have to deal with a third party

This television is awesome. The picture and quality is outstanding. I would recommend it to anyone.

Very happy that best buy stands behind products. If anything goes wrong they work to make it right

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.

The Geek Squad five year protection gives me peace of mind even if I never need to use it

I have never paid for a extended warranty in my life I always thought they were worthless as the life of the product should last longer than what the warranty is offering. But I’m so glad I did. I had bought my dad a TV for Christmas and two years later some thing went out in it. I called the geek squad and they came out within a day and took a look at it. Unfortunately, my dad’s TV had been Discontinued. The part that they needed was unavailable. So they let my dad pick out a brand new TV comparable to the one that he had. Within a couple days they were back at the house installing and setting up the TV. I will always get an extended warranty on some things so expensive.

Great camera my daughter loves it and use it a lot something fun and different for her and lots of stuff for it.

Never win but i gave it a shot because you never know.

I don’t used yet but u think this is necessary, just in case.

Very convenient. Gives you piece of mind. It’s a good investment.