Customer Ratings & Reviews

Very nice service family and friends. Go there and take a service.

Best thing to purchase at Bestbuy, you will never be disappointed.

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

Geek squad has so far been able to answer all my questions for my products

I purchased this protection plan when I purchased the new tv. It was inexpensive and well worth the price ! It is more comfortable for me to know that if any damage or repair issues with tv will be covered at least for the next 2 years.!

They did a good job all the way through the job. Thanks

Haven't used it and hope I don't need it but glad I purchased it.

I installed all my components a with no issues. Like the fact that I got the 5 year warranty on it.

The agents mounted its fittest and they connected to all devices

So far so good. Haven't had to use it, so perfect so far.

The agent went thru several possibilities about the problem I was having with my Samsung TV and having sound on my TV. Was patient, professional and got the job done.

I am pleased with this protection. I've used it to return defective products. Quick easy exchange and I get a price reduction if the price goes down. Quite a deal.

I always get an extended warranty. Sometimes stuff happens and you wish you got the warranty. Best Buy warranty has always been there for me and I love it

I used my prior guarantee and the attention received was great.

Great price and it’s great insurance. I’ve used Geek squad and they’re great.

Extended warranty is worth the money cause things do happen

Great service. Would recommend it to anyone. Very satisfied.

I high recommend this service to anyone who have issued with there tv

We hope to never use this service but the price made sense for 5 years of protection especially since the TV we were replacing was only 4 years old.

Purchased with new Samsung 43" LED TV. Worth the money since the TV died after 2 1/2 years. Geek Squad service/diagnosis and replacement was easy.