Customer Ratings & Reviews

Ok picture quality. Owned a little over a year, television is jumping in and out of inputs. Overall an average viewing experience.

Worst service experience I’ve ever had. They were difficult to contact to arrange for service on a new TV, 2 calls and 30 minutes of wait time to arrange appointment two weeks out. On day of appointment, they were no show, and I had to call them, again suffering 40 minutes waiting on 3 calls, to learn that they had gone to the wrong address, and were sending a tech late. Tech diagnosed new TV needed a new motherboard, that they would order, and contact me to install once in. A week later I got a text that they would show up a week later, (I was not given a choice of date or time, nor any way to reschedule this appointment). On day of appointment, tech was no show again, and I spent over an hour on 3 calls to have them tell me again that the tech went to the same wrong address again, and that the tech wouldn’t talk to me because he did not even have the part! I’m now told that the will special order the part and come out again in a week. All this time the new TV has been basically unusable. I’m sorry but I can’t say anything good about the Geek Squad service, except that one supervisor tech has been nice enough to be honest about the tech not having the part, and getting involved to “special order”, (guess they couldn’t do that the first time?). They have been a massive FAIL, and I would NOT recommend them.

I know Geek protection is very important to fully take care of my new tv.

Protecting TV which isn’t going to have problems during the term. Come on Best Buy - make the term on these plans at least 5 years without raising the price!

I'm glade to have a warranty and they over good plans through their warranty

I always purchase protection plans but I was upset recently when I had to returning a tv to get it fixed. When it was going to be sent a third time I asked to speak to a manager to replace my tv in store. I Should not have to wait a third time for the tv to be fixed especially since this was a gift for my mom

I am glad Best Buy offers this for peace of mind on large purchases.

Hope I don't need to use this,but nice to know I have if something goes wrong

Haven't had to use it but I had a bad experience in new Braunfels with a TV I bought that was defective. So I bought this as insurance in San Marco's against the bad experience I had in new Braunfels. I will never enter that store again

Great customer service and overall great quality and brand names

I have not had to use it yet but I like having the insurance.

Would recommend to get this just in case you run into any issues.

Got this for my 75" tv. Worth the extra money for the protection.

Good service for the price; could be better, but then it would cost more

I always purchase the protection plan. No hassle repairs or replacements.

Amazing Customer service just bought a new tv and need an extended warranty

We purchased it with the new TV but have not used the extended warranty yet.

Seemed like a worthwhile purchase for a new TV, but haven't had to use yet.

Employee did not do a very good job at explaining the coverage, I was interested in accidental damage coverage not basic manufacturer warranty that’s free with the product. I most likely will not be repurchasing this product.

I got it because..with my previous tv i didnt.....