Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30858 reviews
(30,858 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
IF I COULD GIVE IT NO STAR, I WOULD.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They will tell you a pack of promises and lies to sell you the product. The worst diversion of Best Buy besides the lies the General Manager and his soldiers will tell you. DON'T BELIEVE A WORD THEY ARE SAYING. GET IT IN WRITING.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Total Waste of money...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You will know it when you have an issue and call the support.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. It's always frustrating to feel neglected and like your time was wasted. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for a $200 warranty for five years TV is only two years old still without a TV and it’s been a month. They sent two groups of wrong technicians to my home. Just to tell me it’s broke and there’s nothing they can do.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Taking more of my money squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could have given it a zero or negative I would have. Was only ever given 1 purchase option, didn't cover. Would have needed a different option of coverage.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
2YR PLAN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well it didnt do me anything for me it didnt cover the (cheap) t.v. they just gave me back my $20.00
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really useful would not recommend it to nobody
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Laybeautii – We’re sorry to hear you’re unsatisfied by the coverage provided by our Geek Squad Protection Plan, and that you wouldn’t recommend it to others. That said, we do thank you for taking the time to share your feedback with us.
Rated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I call 5 or more times an do not respond me, what?
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's better to have the Geek Squad protection and not need it than to need it and not have it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Phone Line Sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not a complaint to the agents in store, but to the phone line associated with this. Very unhelpful as no one knew what to do with my issue and kept getting redirected or transferred. Even had someone hang up on me!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Liars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lies! Do not tell the truth. Selling what they do not understand.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
wouldn't recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.yes the warranty is always good to have i just dont think its fair that if your product messes up that once you exchange your product you have to purchase another warranty
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it within a few months............
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
TV NOT COVERED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I WAS ALSO TOLD A CRAKED SCREEN WOULD BE COVERED AND WHEN CAME OUT TO TELL ME NOT COVERED NEVER AGAIN
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not what i expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I payed for this service and every time i called to get help i got the run around and then quoted some outrageous additional price
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Tv protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this protection plan when I've purchased a TV but something went wrong with the TV and I had to return it and they didn't give me back my protection plan
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek squad a waste of your money save it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could've gave no stars. Not good for anything don't waste your money, tech told me it would cover anything that happened to the device. Not so at all.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Added to my cart anyway after deselecting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I deselected this option and it was auto added to my cart 3 times! This is ridiculous. Now im trying to cancel it. This service covers NOTHING
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Service Plan not worth the $$$$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.... You pay for this service time based on when the company thinks the product will fail...... I 2 yr old Samsung just dies weeks out from this service plan.... not worth the money.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Sound sucks but great picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lg tv i purchased doesnt have a very high volume kinda hard to hear but the oicture is great
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Wish I had a little more help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Warranty ran out as soon as the TV broke. I mean about a week apart so I didn’t even get a chance to use it.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friend