Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30858 reviews
(30,858 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 1 out of 5 stars
They don't do much
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to use geek squad but, the were not really helpful when in the end it was a simple fix.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
not needed yet but hopefully it is useful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didnt have to use yet but hopefully i dont. but if i do hopefully it is within the coverage period
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not really a fan, I broke my tv on an accident & I thought I was covered but I wasn’t.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not really a fan, I broke my tv on an accident & I thought I was covered but I wasn’t.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Fixxing made right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad a good squad good part of the company I just won't buy again best I got shipped bad merchandise
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Warranty is a joke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you need to use the warranty suddenly there is exclusions. Never buying warranty again....maybe the people selling it should team up with geek squad and get on the same page
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not help me so im going through onl
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not open 24 hours they put you hold forever not nice they keep on transferring you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Rip off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its not worth purchasing the protection plan when it doesn’t cover accidental tv screen damage
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. And over the 20 years that I've been shopping at Best Buy the protection plan has never been used anything that did die, was outside of the protection plan
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Could not figure out how I could use one remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squard was not what I expected it to be. Did not seem to even try to solve my problem
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad does not install the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a waste of time and money. Best Buy does not hold up to its commitment to help from the Geek squad.
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
only good for one failure.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only good for one repair new unit failed within a month protection is no longer valid.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
No actual use. Better to stay away from them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No use of these services. No need for these services on a new device.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
ill never buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never buying again since they cant fix tv that i bought from them
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us about this. I apologize for any misunderstanding or disappointment you experienced with this. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
did not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had no contact with squad. No communication from them either What was the purchase for
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Do not do it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it due to the price. Just take your chances with the manufactured warranty.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive service. When i needed to use it they told me i was out of the warranty period by 2 days and would not even listen.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fix technical issues, which means if there is any physical damage they can’t help you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They fix technical issues, which means if there is any physical damage they can’t help you
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t believe I have such service on my computer I can’t comment about it now
This review is from 5-Year Standard Geek Squad Protection
No, I would not recommend this to a friend