Customer Ratings & Reviews

GeekSquad has always been a great additional service offered by BestBuy. One of the reasons I always check BestBuy first!

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.

These guys go far and beyond to help resolve any issues Couldn't do it without them

Excellent service and response when needed. Replaced a TV that quit working.

Love the comfort of my subscription. I did not need support to mount or get the new Samsung 32 inch TV up and running. I may have to call them as the HDMI cable and this cable to the DVD player is an accessible so I’m going to have to put a new end on it.

I am very thankful that I had a two year warranty because I needed to use it and it enabled me to get another TV

Excellent subscription I love it and use it a lot they help with everything

I bought my nephew a new TV for his birthday end it was a little larger and I recall the troubles they had putting that one up so I decided to add the geek squad with TV set up and delivery it was well worth It for my nephew as with his schedule it was nice to come home to a new TV hanging on the wall above the fireplace and the TV is protected for five years

There is a large central white halo in the middle of the TV screen. I only found out about this AFTER mounting it unfortunately (having adhered to all instructions and precautions very carefully). I am a healthcare worker and have to travel for work a lot so by the time I got back home, unpackaged it and set up the wall mount, it was on day 16th from delivery date (past the 15 day return policy. Very unfair). Extremely disappointed at Sony products. Do NOT buy.

Very helpful and easy! Tv would not turn on and they came in to replace it!

Helped me just as I needed, was able to replace my TV with a newer version when the backlights blew out.

Very fast very professional. I enjoyed the experience so much I bought another TV with the same exact warranty just because of how professional the geek squad is highly recommended.

Hopefully it never gets used but for the peace of mind it’s definitely worth its weight in gold

Best warranty for the insignia tv. Really reccomend.

I never have mounting. All my TV's sit on a 3 Tier Stand. The Geek Squad is so professional they could install your tv anywhere and get the best results. I have never had an angry word or been disappointed with the Geek Squad. On line or in my home these guys know how to get the job done.

Great service after factor warranty has expired. Customer service has always been great and we purchase this on all our Electronics . Very pleased with our service after the sale.

5 Yr Warranty Protection Is Amazing. Just never know what can ever happen to your appliances when you buy them especially at an Pricey Price. Anything is possible to happen so I went with the 5 yr warranty protection which it’s covered through “Geek Squad Protection”

Awesome extended TWO Year warranty. Love the Geek Squad warranties. Because typically if something goes wrong during the warranty BestBuy will just swap it for a new unit versus wasting time waiting for a repair! Well worth the warranty for peace of mind!

I always buy 5 year Because of the size of the TV 65" Sony

Best buy and geek squad have the best warranty hands down.