Customer Ratings & Reviews

Best Buy has the best in damage protection. If I've ever had an issue they either fix, replace or refund. THAT'S why i always buy the piercing plans from them on my expensive items.

I would recommend getting the 5 warranty with any of the newer products over $200.00. The last 5 TVs purchased, had failures between the two and three-year mark. Since I purchased a 42 inch TV the GeekSquad came out to the house but wasn't able to repair it, so I exchanged it for a better one.

They are awesome ! Took my iPhone in there and they fixed it. I was having trouble with reception in my house. !! They put it on wifi calling.

With the purchase of a large appliance, a 50" TV set fits right in there, I think it is prudent to acquire additional protection past what is the usual warranty on the item. Considering the sale price of this Samsung 50" TV set and the reasonable cost of an additional 5-years Geek Squad Protection Plan, it proved cost effective to include such protection in the purchase. Gives one more peace of mind in the years ahead.

I have exchanged tjings that was damaged and lost. They honored the protection plan and i got a new replacement.

Def good to have geek Squad Protection for my LG C2 42 inch tv

So happy with the Geek Squad! I have had them come to my house a few different times in the past years. Very helpful and courteous!! Highly recommend!!

Television has an awesome picture and the functionality of the Roku platform is seamless. The image is crystal clear and the sound works great.

This helps to be be at peace as modern day televisions have softwares which generally gets messed up after a year. Also, generally usage of TV is very high and hence I would recommend 2 year top up to all especially my previous TV with other company not Samsung got messed up exactly after a year and I was out of warranty.

I had a problem with my tv they sent someone out right away. The person cane with mask for his and my protection. He was very professional and very nice. He took care of the problem and left. I am glad I purchased the insurance because everything was covered.

The agents were very knowledgeable and very proffessional

This is definitely worth the price seeing how TVs these days are made with lights that can burn out quickly. So I have a peace of mind knowing that in the next five years I can get it fixed and not have to worry about it. Would definitely recommend getting this if you're going to buy any electronic especially TVs.

I purchased this for my new Hisense TV. The TV died in 6 weeks and when I called the Geek Squad I was told I had to deal with the manufacturer for the first year of the warrenty. This is understandable. The Geek Squard member was very nice. My issue was when I tried to cancel it my refund was prorated.

I really don't have a basis to rate this yet as I haven't needed to use it and honestly hope I don't ever have to but am glad to have the protection if I need it.

Geek Squad protection plans are very good. The main reason that I go to Best Buy and purchase products is that they have one of the best protections plans. we even purchase our cell phones at best buy, because their protection plans are better than our cell phone provider offers. another huge plus, is that you can reach and actually talk to a Customer Service Rep. who are very pleasant and professional.

I bought this specifically to protect against burn-in on my new LG OLED TV. Love the fact that this Geek Squad warranty covers burn-in since the factory warranty from LG does not. This way I don't have to worry if I end up with burn-in, which can happen with OLED TV's. I don't usually buy extended warranties but in this case it was an easy decision. It was absolutely worth the peace of mind.

Get the 5 Year warranty because Best buy back's it up 100 percent any problems get a new one or a different one for the same price.....

I always make sure to get the Geek Squad Protection so that I am covered for any issues with any TV or Item I purchase at Best Buy

Service plan comes in handy so I always buy to protect my product

This service is great because you don’t know when you could need to use it! I bought a TV and my son damaged the TV control and I had to use this guarantee.