Customer Ratings & Reviews

Good deal overall and geek squad has not failed me yet. I have 3 years for my tv and if it dies I get the value of the tv brand new even if it breaks the last year on the last day of the warranty. That is piece of mind and worth the upfront cost.

I've leveraged Geek Squad 2 yr protection on multiple appliances. Unfortunately, it just seems that the Manufacturing of units isn't what it use to be and as such the need for peace of mind for a big purchase to not have issues is worth the cost.

Bought a 55inc OLED…. Of course I’m gonna buy the warranty. It’s why I got my old one replaced with the new one.

The agents were great! The know a lot about how to mount your tv with no problems.

I always get the protection from best buy have had no issues with it at all and am loyal to them for electronics

Got a 2 year warranty on my sons tv. He had a seizure and he fell on the tv which caused it to crack n they hindered the warranty even tho it was accidental.

My Landline Phone Log Information below: 1...Phone call to: Local Geek Squad in our local Best Buy Store Phone Call Log: 6/25/2020 12:13 PM Duration: On Hold for a total of 18 minutes 53 seconds 2...Geek Squad TV Home Theater Services (800) 433-5778 2. Phone Call Log 6/25/2020 12:34 PM Duration: On Hold for another 24 minutes 12 seconds After wasting nearly an hour on hold with no success we took our Purchase/Warranty Documents to our Local Best Buy Store to the Geek Squad Customer Service Counter and the Geek Squad Customer Service Person made us an appointment with the Geek Squad Home Warranty Service for Monday, June 29, 2020 between Noon and 8 PM CDT. Monday, June 29, 2020 at 11:39:42 AM CDT, our Geek Squad Technician arrived. viewed the TV, jotted down information from the back of TV, and informed us our TV could not be repaired, He stated that he would send me a text message with the Geek Squad Warranty Claims phone number and a claim number for a replacement TV covered under our warranty. The Geek Squad Technician left at 11:45:26 AM CDT, 5 minutes 44 seconds after arriving at our home to view our bad TV. At 12:39 PM CDT, 54 minutes later, we received a text message from the Geek Squad Technician for the Geek Squad Claims, Phone Number: 1-866-613-9853 and a Claim Number for the warranty to cover a new TV replacement. Phone call log: GEEK SQUAD CLAIMS (866) 613-9853 PLACED: 6/29/2020 12:41 PM CDT Duration: 12 minutes 6 seconds. Talked with a Geek Squad Agent, in the discussion with the Agent we let her know that our local store does not have a comparable TV and according to the Agent a similar TV is not available in any warehouse. The Agent said we did not have to decide immediately and we could take our time finding another TV set. POOR CUSTOMER SERVICE. AFTER MANY ATTEMPTS TO CONTACT GEEK SQUAD TV REPLACEMENT CLAIMS 1-866-613-9853 WE FINALLY WERE ABLE TO SPEAK TO AN AGENT AFTER ALMOST THREE (3) HOURS, BEING DISCONNECTED, REDIALING, DISCONNECTED, REDIALING, DISCONNECTED, REDIALING. THAT REALLY IS NOT THE WAY TO DO BUSINESS. NO EXCUSES! Our next #-1 attempt to call Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED: Thursday, July 2, 2020 at: 12:05 PM CDT Duration: ON HOLD FOR 1 hour 13 minutes 28 seconds with no answer and we were disconnected. Our next phone call #-2 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:20 PM CDT Duration: ON HOLD FOR 20 minutes 52 seconds with no answer and we were disconnected AGAIN for the second time. Our next phone call #-3 to Geek Squad Claims: 1-866-613-9853 is found in our landline call log as: GEEK SQUAD CLAIMS PHONE NUMBER (866) 613-9853 PLACED Thursday, July 2, 2020 at 1:41 PM CDT Duration: 1 hour 5 minutes 51 seconds ON HOLD WITH GEEK SQUAD CLAIMS FROM: 12:05 PM CDT, Thursday, July 2, 2020 to approximately 2:41 PM CDT before we were actually able to speak with a Geek Squad Warranty Claims Agent about our TV replacement. Since a like similar TV was not available in any warehouse, we opted with the Geek Squad Claims Agent to take a Best Buy Gift Cash Card for the amount of the TV replacement. This was agreed to with us and the Agent before we ended our call at 2:47 PM CDT. Our Agent "G" promised on Thursday, July 2, 2020 at 2:46 PM CDT to send us the money for our claim in the form of a Best Buy Cash Gift Card and said it would be arriving by UPS-United Parcel Service and I should be getting an email confirming this transaction with a UPS Tracking Number. SUNDAY, JULY 5, 2020 I AM STILL WAITING FOR THAT UPS TRACKING NUMBER. WHAT IS GOING ON? WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, ON HOLD FOR NEARLY THREE (3) HOURS LAST THURSDAY, JULY 2, 2020

I wish I would have purchased this on the last TV a bought from Best Buy. The TV died 2 months after the manufacture warranty expired and it cost half the value of new to get it repaired.

I spent a lot of time reviewing TVs for my living room and was hesitant about the 4K "hoopla"... well that "hoopla" was gone when I was finally able to watch 4K content on the TV at home. Wow. Great picture and pretty good sound from stock speakers. It's got all the features you want and need at this time. Great value for the money.

I have had a previous geeks Squad plan and when my TV had issues they handled it in a timely manner and gave me the cost of the tv back since it could not be fixed

Promotes peace of mind regarding burn-in. (I was assured by customer service that burn-in was covered when I purchased my previous plan). I never had to use it with my 8 series LG OLED and I'm confident I won't have to with this panel.

I think everyone should get this protection from the Geek Squad. They are very good and attentive to your needs. They absolutely know what they are doing and do their job well!! I am glad I got that extra protection because after 6 months my television started going and they were right there to help. Thank you Geek Squad..

Get it! Get it! Get it! Trust me if you have a very active household this is a great buy for you and your family!

I love having the piece of mind that well qualified techs are there to help me if I have an issue.

Glad to have protection on my tv. Haven’t had to use it yet and hope I don’t have to.

The seller was very friendly and explained everything well.

I bought a 85 inch Samsung tv from Best Buy and to be frank, I’m loving it very much. It’s very easy to use and i have not had any difficult problem setting it up.

I hope to never use it on my resent purchase, but I did use it once on my 72" tv a few years ago and it paid off. They couldn't fix the tv so they replaced it with a brand new one. So worth getting the protection for a few hundreds than losing thousands of $.

I would have given 5 stars because the protection is good but Best Buy in store customer service tried to make me pay twice for Geek Squad protection if my son hadn't noticed

Protection plan is a must have! Have used many times for many of my past purchases. Be aware that once you’ve used the plan to replace a broken or defective product, the plan is fulfilled and you must (if you wish to protect the new item) repurchase with the replacement product. Not a fan of that at all but such is life....