Customer Ratings & Reviews

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Never actually used it but the one time I called about it people were super helpful

Always quick and easy when it comes to geek squad!

Very convenient for my new tv, reasonably priced too

I was reluctant to purchase this plan, because it doesn’t cover any type of physical damage. With a TV that costs this much, you want a protection plan that covers more than just the internals of the TV, especially for that price. I live the TV, but feeling a little buyers remorse about the protection plan.

Nice TV. Sound is good. Picture is fantastic, life-like.

Very reliable tech support and I don’t have to worry about paying extra

Worth every penny. If something happens to my tv I know I am covered

I always purchase a protection plan. It’s easy to file claims

Best buy Geek Squad replacement protection is always good and affordable.

Wonderful I must have great extended warranty it covers everything almost everything

This is always good to have, just in case! I just wish it included coming to the house for repair.

Got just in case needed, for anything needed on the tv

It’s a must to have on an item purchased from best buy

Haven’t got to use it but I’ll glad I got just in Case

I like the fact that my item is protected ........

Geek Squad is an excellent source of help. I would recommend them to anyone.

No reason to call geek squad but I used them before for my computer and they helped me.

I had a good experience and will always have geek squad on my side.

2-Year Standard Geek Squad Protection is the best thing we can have