Customer Ratings & Reviews

He arrived on time. Found a solution quickly saying there was no way the tv could be fixed. Quickly sent us the invoice number so we could go and get another TV. We had a five year warranty on our TV so it was well worth the cost.

My tv had lcd lines running across the screen and they refunded me for credit for the value of the tv

Bought it because the sales person assured me the tv will die before the 5 years are up.

If it is broken then they can do their best to fix it. They are super knowledgeable and easy to talk to and easy to understand.

A little expensive but my experience with their warranty policy has been pleasant. I haven’t had any issues with this TV but I feel confident any problems will be resolved satisfactorily! Installers were polite and efficient.

Expensive consumer electronics tends to last 10 years and by then you want something more modern, but for a small % of the purchase price, I feel protected against both failure and the cost of a new replacement. You’re call but I do it.

I bought this TV yesterday. Unable to mount the stands to the TV either the screws were to long are the mounting holes are to short.

Worth every penny. had TV replaced after it malfunctioned. A must when buying higher end televisions

Geek Squad service is so GOOD, you'll almost want your equipment to break down. Which it probably won't.Just, if it does, you can count on quick and fair resolution of any concern. Which is why I am loyal to Best Buy.

I've had warranty from best buy before. This is my second one for a tv and i will purchase one whenever i buy another tv

To be honest we haven’t had to use our geek squad protection on our recently purchased tv but we’ve purchased it for all other electronics and always do! Very happy and peace of mind knowing if anything were to happen our tv will be protected!

Amazing! Reliable! loyal! Trustworthy! Available 24/7! Caring!

Good to have insurance, specifically if you have l kids

I hope I never have to use it but if I do Geek Squad is good.

Geek squad offered me a wonderful warranty program!!

Samsung make great TVS The picture is bright and no blur in action sequences. The blacks are very black and sound is good. The remote is simple but does a lot and easy to use. The only thing I wish all the connection were on the back of the TV rather than in the extra box you have to hook up.

I will always purchase the protection plan. My previous television malfunctioned after 2 years and we were provided with a new television of equal value. We were then able to upgrade to a larger model of greater value. I immediately purchased the 5 year protection plan for the new television.

Geek squad its always fantastic form of helping someone with pretty much any issues in form of electronics

The agents offered a warranty on a refurbished TV!

The staff were very friendly and very knowledgeable and werent pushy for sales.