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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30833 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 693 Showing 13,841-13,860 of 30,833 reviews
  • Rated 5 out of 5 stars

    Nice television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was something I needed incase something happens to my tv glad I decided to do the 5years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good to know the tv is covered for 5 years at a very cheap price. Geek Squad warrantee is a lot better than having to mail in tv for repair..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek service is helpful!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great service! Love the convenience and security of having Geek squad if anything happens to a device!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    5 years wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like knowing that if anything goes wrong. So far haven't had to use it but its good knowing that I have geek squad for the next 5 years if anything goes bad with th tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection Plans

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have bought other protection plans from Best Buy and have been very pleased with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv it looks good in my room especially when playing Xbox X

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A Good warranty for a good price. It was well worth the extra money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and like to have to have the sense of security. These people are great and well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad answered all of my questions and helped me understand my device. I get Geek Squad protection on all my devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever I have computer issues I can call and they remotely correct the issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hassle free warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much covers the possible lifetime for this tv. Better to spend $50 than another $300 if it goes out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to have an umbrella of protection on yiur purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.

      On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.

  • Rated 5 out of 5 stars

    Extended TV Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales Rep was professional and informed of the available maintenance agreement for the 43 inch new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have peace of mind for buying the warranty. Nice doing business with Gee Squard

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us! That's awesome to hear! We want you to enjoy the product and get the most out of it, without worrying about some sort of defect. If you have any questions or concerns, please let us know.

  • Rated 5 out of 5 stars

    I never a TV without it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me with all my questions and the coverage is 2nd to none.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience with the protection plan. I will always recommend friends and family to get.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought the warranty before and it paid for its self.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad so fast and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast friendly service with TV set up. Tech was very helpful in explaining things as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service for my tv! Had one issue and geek squad helper me quickly.

    I would recommend this to a friend