Customer Ratings & Reviews

They always do a great job at fixing my things or replacing items they cant

They always do a great job at fixing my things or replacing items they cant

It helps me sleep better at night knowing my tv is covered in the event of something going wrong.

they get you back, no questions asked if things go awry, do it

If you buy a new tv from best buy get the backing from this warranty

Great deal for 5 year protection on TV I bought on Black Friday

I have always been a big believer on The Geek Squad protection plan. I purchase a premier TV LED 8 seriers Samsung and I wanted to ensure that I was being protected under Geek Squad protection plan. My kid had accident where my TV has a crack on the screen and was told that it would be replaced by customer service representative I was missed informed Once I scheduled an appointment and was told that I would be taken care of. I was excited to tell my family that it would be fixed. Come to find out later that evening the technician that was going to come out to fix my TV told me that he would charge me an additional $100 in order to take a look at my TV and he asked me what had happened to the screen. I provided to him the information as to how my screen got cracked and mention that the protection plan did not cover and if he ended up coming to my house. I would be billed an additional costs just to look at it. I appreciate the technician explaining to me my options before being billed more. I would like to provide a lower rating but it is not possible. Very disappointed on being missed inform by the customer service representative from Geek Squad that schedule my appointment. It's been over a month and half now i have not yet recived my reimbursemnet nor my extra remote that is included in the protection plan. I would think twice before buying TV protection.

The agent came to my place fixed my backlight on my TV

Worth the price to cover all laptops in our home. Yes!

Overall great service, quality and price ))))))))

Overall great service, quality and price ))))))))

You can never go wrong with a Geek Squad warranty. Great value.

The number of times geek squad protection has helped me far exceeds the times I did not need it.

Had a problem with my last purchase but the squad made every attempt to fix in a timely fashion.

Easy to use and well made piece of equipment with great value

5 yr protection, yes sir never know keep the geek in you going

I liked the fact that I was offered a 5 year warrant on my Sony tv. So far i haven’t had to use it.

Very reasonably priced. Haven’t needed it yet and hope I never do.

I feel good to have the added support of the Geek Squad

What can I say about this that hasn’t already been said