Customer Ratings & Reviews

Even though I did not buy the service for installation, I have used their Geek Squad protection and troubleshooting before. Most recently, my Samsung Tv which still has the protection on it had some issues. I have never had any issues with Tvs purchased here before, but after several years, the Tv had purple areas on the viewing plane. I took it to Best Buy and it wasn't worth fixing so they gave me credit to purchase another TV. I chose the LG nano series 49" Tv, which we all love. The Geek Squad service is a real good service. They know their stuff...

They were backed up so I had my son in law install and set TV up

The absolute best deal around! Geek Squad are great assSets!

Tech sometimes dies quickly so it's good to have the extra assurance on board for a reasonable cost. Thank you.

I rarely have to use Geek Squad, but it’s always nice to have them available to protect a purchase!

Haven’t had to use it and hopefully won’t but it’s nice to know I’m protected should I need it

Comes in handy. Peace of mind to have because you never know what happened with electronics.

Great protection for our expensive tv!!! Love the piece of mind having this insurance!!

That was great and I love the way they treated customers

The agents took care of my apple care replacement thanks

Hope I never have to use it. But if needed they will come to my home to repair.

excellent service fast and very nice customer service

5-year Standard Geek Squad Protection is a no-brainer. Covers just about every incident that could happen to the equipment.

Hopefully won't need the warranty, but gives peace of mind with the purchase of a large TV.

Had an LG LED TV die on me. Brought it into Bestbuy, had to make an appointment to speak with a Geek Squad member. Next appointment was available the following weekend. I went in the next Saturday, TV was sent out within a day or so. I kept getting emails telling me what was going on. After 5 days or so they told me nothing could be done to repair the TV, it would cost too much. And I was getting a replacement. Went back to Bestbuy and they gave me a gift card for the full amount. If I didn't buy this protection plan, I would be out of $600. Needless to say I used the gift card to buy a new TV and I bought the extended warranty.

Super great service. I really enjoyed my experience and am very satisfied.

The guys were were terrific, worked proficiently and with good care, cleaned up b4 they left

Protects my electronics and if they can't repair they replace. Love it

Great investment, very important purchase. That's why i chose best buy

Geek Squad Protection has saved us on more than one occasion. Highly recommend!