Customer Ratings & Reviews

I trust and will continue until they fail to uphold their standards. Literally, the reason to purchase at BB, even if you find it slightly cheaper somewhere else (and for some reason BB won't price match).

It is always good to get the protection plan on almost everything, some things have defects & what not. I bought a brand new tv had it a lil over a month & started to see red dots in several places called the geek squad they sent someone out & it had to be replaced, had i not had that protection plan i would have been on my own, at least get the two yrs if nothing else

I gave five stars for the value. At $20 per year for 5 years on a 75" TV is quite reasonable. Although I haven't had anything go bad on me under an extended warranty.

For the price, this purchase is a great piece of mind.

This was a five year warranty package that includes damage coverage from a lightning strike, which is what terminated the TV the new purchase replaced. I hope I do not have to use this coverage so I could provide a more thorough rating. I did have a problem with the new TV, but it was within a year of purchase, so Geek Squad protection told me I needed to process my claim through the original manufacturer warranty plan.

I'm a big fan of the Geek Squad protection packages. They replaced a 65" LG OLED C6 TV a few years ago due to burn in and the replacement process was hassle free and went very smoothly. On a side note, the standard warranty included with LG OLED TVs does not cover burn in. I purchase the Geek Squad Protection Plans on all electronics I buy from Best Buy.

No question it’s a smart buy!! as equipment get more sophisticated there is more possibility of things breaking down. This is a great way to protect yourself, and ensure that you do not waste your hard earned money.

I have used the Geek Squad service via telephone to help with set-up or just any questions regarding my T.V., computer or watch

Would recommend this to anyone get your extended warranty plan anything can happen to your tv even its brand new it happens to anyone even the new tvs never know what will happen be safe than sorry

I like having the opp to have this service when needed

This was a great deal included in new tv/soundbar purchase.

One star lost after anticipated repair wasn't listed as solution (though appears to have occured) When I brought in my son's tablet for repair, the technician felt the port was bad and wrote it up as such. When it was returned, no port repair was listed, but upon observation, it appears to have been performed. I would have liked the complete repair process to have been documented. The charge cord was replaced as listed repair. Ultimately, the tablet is working/charging properly but I'm worried about the process. This time it was an unlisted repair. Next time it could be a claimed repair that wasn't performed.

The Geek Squad unpacked my 65" Oled TV & set it up so fast I couldn't believe it. They explained the actual TV set up to me as they were connecting it to my supplier. The two squad members seemed to enjoy their jobs as well as explain everything to the customer. They even took the empty cardboard box with them. What more can you ask for? They are great.

Great mount works with any tv this is just what i needed

I absolutely love my all in one computer. It's not bulky and very easy to maneuver from one room to another. The touch screen effects are awesome and to actually be able to see everything on the screen is great.

Recommend service protection. On cheaper products. Phones require a extra payment to fix product. I have $1200 phone with a cracked screen and they want $250 and phone before replacement. Leving me without phone till repair nd $13 a month charge every month. I got warranty so I wouldn't have to pay more money if it breaks. Hd screen protector put on nd qll of sudden i have cracked screen. I think he did it putting on protector. I should have watched him. Cracked in corner

I’ll give you five stars reading very good awesome

Omg where do I start i love my Pioneer tv I can play my ps5 and graphics are amazing I love how my movies is 4k I just love it

Great tv, picture and colors are flawless. Would definitely buy again.

Absolutely worh thw price. The tv i had the protection on went out, and the plan covered it completely. I'm currently trying tonadd the same protection plan to the new replacement tv.