Customer Ratings & Reviews

I was I couldn't believe the way they just changed out the TV and I was impressed

Very glad I purchased this as when my tv developed an unfixable problem it was replaced free of charge

Best protection and customer service you can get! They will answer your questions and assist until your issues are resolved! We highly recommend! Please keep up the great work!

Best warranty ever, it gives you guarantee to your product

Anytime I go to Geek Squad they are always very efficient. Keep it up y'all!

Geek Squad always comes through with excellent service in a timely and professional manner have always been happy with their service and is one of the reasons why we at Best Buy

The kind lady asked me the right questions and was able to solve the issue with minimal time and even less aggravation. I always appreciate intelligence and attention when dealings as a customer.

So far don’t have to use it and hopefully don’t have to but if at some point I have to hopefully they are there.

Haven't had a problem so i Haven't had a chance to use

The agents that come in are always knowledgeable. This has been a great way for us to have so many things done - from hanging and setting up TVs to working on our laptops and desktops.

We always get the geek squad service When we buy tech/tv equipment from best buy. Service is 24/7. Usually service completed in one session. Agents usually very helpful and patient.

Added this but didnt end up needing to use it but would recommend

Always good to buy insurance. Never go without it. Thank you

i thing those kind of warranty extensions are always useful..my tv burned at house at fire i could not get money back but, they refund the money from protection ..not full amount but for one year usage i did get $75 back..fine

My last TV died after 2 years. So with my new 75” Samsung tv purchase, I had to get the 5 year protection. Best Buy gave me a deal on the service plan to ensure I was covered. It is a lot but cheaper than buying a new TV.

Always there when you need them. Great piece of mind knowing when something happens they'll take care of it.

Always get the 5 year warranty with large purchases! Worst thing that can happen is you have peace of mind for 5 years. Best case, it fails after 4 years, and you get a brand new one!

Don’t do business without the Geek Squad. We purchase all of our Computers from BB just to have this team behind us.

Everyproblem from loading, interface, distortions, dropouts have been dealt with quickly and efficiently be the Geek squad. Mostly over the phone, but once or tice at Best Buy. These people know what they are doing and are worth the investment.

I used on my past electronic purchases and it was great.