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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30477 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 711 Showing 14,201-14,220 of 30,476 reviews
  • Rated 5 out of 5 stars

    I did the installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It the best TV ever but now I have a new TV this one is much better thankyou

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Better Option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always Better to be in a protective way. As i have Geek Squad Protection, i replaced my TV which has On and Off problem for every 5 mins.. Thank You Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get extended protection on all purchases to avoid heartache later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind, highly recommended as it is on my 85”, can’t imagine without it of something happens to my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get extended protection on all purchases to avoid heartache later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the geek squad a lot, no matter where we are in the U.S. if we have a problem we can go to get it serviced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have and apointment for service and the technician came on time. He made a good and clean job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to get support on my purchase quickly when I got to the store. Well worth the money and peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for your TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must have. They repair or replace with no questions asked if something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great quality fast and easy puck up procesing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great for all the little issues and things you may have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GET IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is 100% worth it. Now some words to reach 50 characters

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthy of an consideration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have them installed my 50” TV on my exterior wall on my patio. Had to drill through stucco & brick. Great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get geek squad when offered. Geek squad is always worth it. I love the flexibility of this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very nice to me when calling in. I had lot of questions and they answered and fixed my problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV warranty plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy the warranty plans can save you tons of money from Best Buy or any other store just check details

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I won’t buy anything over $250 without this awesome protection plan from geek squad. Totally recommend it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg c2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv fantastic picture great for gaming and movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps when u need repair. Especially after a couple of years

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.

      On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.