Customer Ratings & Reviews

This agent mounted my TV and connected perfectly.

I originally purchased an open box item with the Geek Squad protection only to find the excellent condition was not even close with the screen of my television suffering severe damage. After trying to deal with the Geek Squad over the phone and being very frustrated with what I am assuming is an India based phone center, I gave up and took my issue directly to my local Best Buy store where it took some time, but I was eventually told I could receive a replacement television since the damage could not be repaired. Within 24 hours, the Geek Squad came to my home, removed the old TV, installed the new one and was in an out in under 30 minutes. If it weren't for having to deal with an unhelpful call center the rating would be higher, but since I have a local Best Buy to work with, the protection was definitely worth it.

Honestly, the Geek Squad protection is very customer-friendly and hassle-free to use.

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

It is always good to get this on more expensive items, look a TV, but not sure it is as essential for under $100 items.

Nothing, I was hoping I can get to use Geek Squad in the near future. thank you!

I bought the extra insurance in case anything unforseen happens to my electronics I don't make much money, so I can't afford to replace things all the time.

I have had Geek Squad’s support a few times. They are always helpful: phone or in-person! So for me having the yearly plan is a no-brainer. However, I still think Best Buy should not have removed the inclusion of complimentary home set up that they had up until this year!

They offer protection on almost every product and get things done!

I got this tv as a result oh my geek squad protection on my LG tv. I have bought the protection in the past and they stand by the agreement 100%

Why by one year when you can get five year for a good price I really like this

The installers were very professional. They were on time, removed the old broken wall mounted TV and installed this beautiful LG OLED. They showed me their recommended setting. Haven’t need to change any setting though I tried, but couldn’t improve anything.

I have t had to use this product but I have peace of mind knowing that if a lightning strike effected my tv it would be covered .

For a 2 year warranty on that TV it was $20. What a buy at the time where inflation is terrible and everyone is having A hard time.. I think Best Buy for keeping the warranty price down low and affordable, thank you. Guys,

I can always count on bestbuys protection plan to take care of my devices. Ive used it a few times on other products and man, that small fee is worth it!

Added the Insurance for $99 , Hopefully I Never Have to Use It !

I always get the geek squad protection plan I like to be aware covered

Awesome squad mate for everything to do with fixing

Online chat with Mois was great. Quick and services scheduled quickly.

Do yourself a favor and do not skimp when it comes to protecting your investment. Geek squad will replace or repair anything that goes wrong and coverage is quite comprehensive. And will provide a significant discount on anything that isn't covered. Not to mention excellent support for any questions or issues you might run into. The customer service is excellent and very helpful. When I couldn't properly get my LG oled (bought from BestBuy) to connect with my Xbox series x and soundbar (both purchased elsewhere) one call to geek squad and the rep walked me through the the entire setup a lot more thoroughly (4k 120fps atmos) than any website or video I could find, no questions asked! If you're spending your hard earned money on something you really ought to consider this added layer of security and protection to give you peace of mind.