Customer Ratings & Reviews

I ordered a 75” Roku tv online on November 21, received a wall mount and waited for tv to arrive. About a week later we opened the box took out the tv only to find ou it was defective with vertical lines running up and down the screen, Text/chat to return and reorder set up for December 18th, waiting all day for a replacement only to find out nobody showed up! Text/chat again, said no one available to deliver, reset up for January 3. Not customer service friendly, I will not purchase anything again from Best Buy.

The store located in yonkers NY central avenue hires the worst managers. Because of management . They lost my 2K sale. The same day my new 4K TV was delivered. That same day before noon time I cancelled my order, due to poor service and no empathy from store manager. They called me to earn my business back, but it was too late. It was like putting salt on a fresh wound. Be warned you will get your money ripped off. Don’t forget file your complaint to Better Business Bureau.

No reason not to like it! Will be helpful when i call!

Love it. Always great to have that piece of mind when buying an expensive product.

The geek squad was helpful and I am very appreciative for the service

Let’s be honest things happen & it’s smart to have a plan B they will always answer ur questions lol regardless you will get an answer

I know if I ever need it it’s here. Hopefully I won’t have to use this but it’s a great backup !

Not complaining at all every time that i used they respond quickly

Price was good. Haven’t need the service yet and hope I never do

Sleeping well at night knowing my TV and electronics are protected. You da best geek squad.

The agents mounted my tv and helped me understand how it worked

They explained everything to me very clear. I got I don’t have to call them but at least if something happens, I’ll be relax that I have them.

Very fast and easy workers were really helpful would recommend

Just in case, good to have cuz tv repairs are almost as much as a new tv

I know my TV is safe and sound at night while I'm sleeping with my geek squad protection.

Always great to protect your merchandise with a warranty.

Im happy with geek squad. They privde great serviced

The agents working here applied amazing customer service and family services . My family loves Best Buy geek squad! A must go to get electronics.

Good to have warranty and good products protection plans. Recommend 5 year warranty for any TV. Thanks Best Buy

Almost every time, a must when purchasing an open box item.