Customer Ratings & Reviews

I would always buy a warranty with a TV, you never know what can happen and they take care of everything!

Must have with any big expensive purchase. Nice piece of mind

Geek squad is awesome! I get it this for every electronic purchase

tv was mounted neatly and professionally. I use them for everything

perfect for any device i have. love buying this plan to protect it

Great coverage so I dont have to worry about anything!

they are always ready to help if there is a problem I highly recommend taking this service with the products

Great buy for the product easy to buy and good for two Years.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

I bought this with a new tv. I hope i never have to use it.

5-yr protection warranty! Always there when needed, helpful and quick service.

The agents mounted my devices and connected my devices

I will never buy a Best Buy product without this plan. The quickly replaced my damaged device with no issues

Perfect service for my product purchased and it was very cost effective.

Geek squad put together my tv so quickly. I would recommend them to everybody

Recommend having for any tvs purchased to protect your invest on a large purchase like a tv

Haven’t used it yet? Not even sure what product the service is for.

Feel at ease knowing that I can Rely on them If any problems arise

Great coverage for the price. Makes me feel better about my purchase to know everything is covered.

I believe you always needs the protection plan. I think it covers everything except cracked screen.