Customer Ratings & Reviews

I always add Geek Squad protection for expensive new products like big flat screen TV installed by Best Buy, but don't let anyone else touch the device or they may not honor the protection plan! (Which is why I put 4 stars instead of 5). Found this out with a TV purchased 2 years ago and installed by a handyman, then when there was a problem Best Buy would not take responsibility for it. So new TV installed by Best Buy and will only let them deal with it from now on! For portable items like laptop computers I also love getting Geek Squad protection as then can bring it right into any Best Buy store for problems.

Great warranty protection at a great cost! We bought a 32" inch TV for a raffle.

We appreciate having a warranty for our new TV. It gives us peace of mind.

The agents were very helpful with any questions I had about the tv

The colors are unbelievable. It has built in surround sound. There are more channels and apps to count. I am very happy with this purchase.

2 year protection is a must have for all products. I have a 3 year old daughter and she spilled orange juice on my Chromebook. Absolutely something that was my fault and typically i wouldn't expect to be refunded or covered here. No questions asked they took in my device, attempted to fix and when they could not I received a full credit a little over a month after dropping it off.

Normally I do not purchase extended warranties, but after a recent storm I had a need to buy a new TV. After listening to everything that this warranty covers I found it to be a good cost effective thing to buy. If I had this on the TV that I had to replace, I would not have had to buy a new TV.

This sound boy has a massive face and a good tener in it

1st Hisense TV so really felt it was the best thing to do with a 2 yr additional warranty. + the price was very fair

Great to have when you need it. Came in handy a few times.

This plan is exceptional. I was able to have my Hisense 70AG6 replaced due to the cost to repair would not have been worth it. Definitely worth the extra money spent to protect your investment.

I highly recommend getting Geek Squad protection with any computer purchase, and the two year is better than just the single year, they're great to work with, and you don't have to seek out a computer specialist, and hope they know what they're doing.

This service is a must have for all of your purchases. There is no haggle-they replace or give you credit immediately. I add it to all of my purchases.

Got a 50 inch TV a few years ago back in 2018 the screen was recently damaged on the TV thanks to geek squad 5 yr protection plan I was able to have my older TV replaced with a Newer model for only 20 diollar I highly recommend everyone purchase geek squad protection plan you new know when you may need it.

I bought a tv 8 years ago without a protection plan in it started malfunctioning 1 month after the basic manufacturer warranty expired. Vowed never to get a tv without it after that. Always recommend the warranties now

I have not had a chance to actually use them but I have heard a lot of great things. I hope that I do not need to use them and this was just for protection but from what I have heard, they are well trained individuals.

I truly recommend this protection I always like to buy extra protection for the items that I buy , if you want to be with no worries just get the protection plan.

Honestly the best investment.I buy from Best Buy as opposed to others because of their great service plans and customer service of that plan maintenance. I will try to buy open box on most items, with the warranty it usually pays for the difference while protecting my investment.

So from past bad experiences of not getting the protection plan because I wanted to save a buck. I'm absolutely pleased with having purchased any protection plan from geek squad. You will definitely be happy when something stops working and you have the plan. Everything I purchase from best buy i always get there protection. I've had several $2000 TV's or appliances mess up or need repair. With the plan they have been fixed professionally at no cost to me or replaced. All technicians are professional and I'm very pleased with the overall service.

awesome protection for large purchase plus any computer service needed at no charge