Customer Ratings & Reviews

Always get the protection plan. It’s worth it because you never know with how stuff is built these days

Amazing survive every time. Always helpful and there to guide knowledge.

Excellent service Hagerstown store people were great

Didn't buy the extra warranty on our last 75 inch television and it blew out after only 6 months of average use (on about 2-3 hrs a day, most days). So this time, we're prepared.

Very responsive and helpful! They made this unfortunate experience of my television going down a great, stress free experience.

My original TV was purchased last year as an early birthday present wasnt even a full year old before it quit working so I turned to a store I trust qnd bought my vizio from best buy, I love the protection plan ot covers qlot of things like what happened to my old TV.

I have had the Geek Squad diagnose and fix problems with my laptop twice in one year. They are efficient and knowledgeable. they found viruses that my software could not find. Now it runs like new. They do request that you make an appointment, but I was able to just walk in to have them figure out why an external blu-ray drive would not work.

Vivian great tech. 100%. She had everything hooked up in no time. And explained how to use my remote.

Purchased a LG 4K smart tv from Best Buy and added the 5 year Geek Squad Protection to extend the manufacture warranty. Due to brown outs and other voltage irregularities, having this added protection provides peace of mind. A must add on at point of purchase from Best Buy.

I will not buy anything without this extended warranty because it is very convenient for me and the staff is very knowledgeable. Every time i ask a question i get a very knowledgeable response.

I bought this warranty with an open box tv and ended up not using it because I returned the tv because it was a bad tv. My thoughts on the protection are good though. Especially when you buy gaming systems for kids. I didn't repurchase the warranty because the tv I ended up buying cost more than what I purchased the protection and the insignia tv for.

I usually don't buy extended warranties but this was offered at a real reasonable price. I was purchasing an Insignia TV and was a little unsure on of the quality. The TV has exceeded expectations and I have not needed to use the protection so far. At least I have piece of mind in case something does go wrong. In that respect it has been well worth it.

Love that this came with my purchase! Makes me feel secure with the product

Love my Geek Squad protection. I've already used it twice for my computer I previously purchased. I have no worries if something goes wrong, I just call them, they reassure me they can fix, I make an appointment and that's it. I've been very satisfied.

I love that i get protection i can trust at a good price geek squad for the win

I just love the idea of a 5 year Geek Squad Protection plan. It covers everything including lightening. We live in Florida so that could be important. I do hope I never need to use this reasonably priced product!

I recommend getting the geek squad plan, especially for those expensive purchases. The no hassle replacement is EVERYTHING. I have kids and they can look at something and it will break. Lol. Fortunately geek squad has always been there to rescue us. Thanks best buy and geek squad. Fast, friendly service that's worth every penny.

The value was great and worth the extra warranty on the TV.

This is a must for almost every large purchase. They called me to ask if they could deliver early, which is the best. Thank you!

Took great care of me when my tvs had issues. You do have to send in for repair first which was annoying but I got two new TVs in the end.