Customer Ratings & Reviews

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.

Peace of mind, hopefully won't be needed but will have it just in case

I bought this tv for my mom and dad and they are in love with it

I always get the protection plan a d the times I had to use it, no questions asked. My item was either repaired or replaced in a reasonable time frame.

I have not had to actually take advantage of this service. But I hope to have no issues when the need arises. I read prior reviews before my purchase which stated they were given a hard time because they didn't have the original packaging. So because of that warning I have stored my packing away along with my original receipt. You can never be too careful....

It’s a must to have the Geek Squad protect and repair any of your items! It’s definitely worth it!

My experience with the home theater personnel was absolutely excellent.

The best GEEK SCUAD service I ever get in my life.

peace of mind on the things you spend a ton of money on, never be sorry you got it if it is a bigger ticket item, the support and expertise of the Geek Squad is fantastic, always helpful, even if I ask dumb questions, lol, they treat you with respect.

Since our new television is full of so many technological features we decided to be prepared in case something went wrong before we were ready to replace it. We also wanted to be sure that if any burn-in ever appeared on the screen, it would be covered. Hopefully we will never have to use it.

setting up my new television and mount purchase along with my install appt. at my home for my telelvision was easy with the help of the Best Buy Customer Service Representative Margie.

The service was excellent experience technician did a great job on time great customer service

Worth the value. Easy add on to purchase. Have used Geek Squad for previous purchases and they are great to work with.

The agent mounted my tv and connected to my firestick

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer

I purchased this 5-Years standard Geek Squad Protection for the LG 55" TV that I purchased for my living room during this past Black Friday. And I am so glad that I did. It gives me a peace of mind knowing that the device is protected just incase anything goes wrong with the television.

Never had issues with the Geek Squad. So far they have done the right thing for the electronics purchased at BestBuy

The best Value for money OLED. QD-OLED and very bright. All 4 HDMI ports are 2.1

Though I did not need to use the Geek Squad service during the two year protection plan I chose, the Geek Squad at my local store is vert reliable and have always given me a positive experience. I have had no issues with their service and highly recommend them when help is needed.