Customer Ratings & Reviews

The agents did an outstanding job replacing the television under warranty with our replacement. They delivered it, set it up and explained its features and operation. Glad we had the warranty.

Haven’t needed it yet but if I do I got another three-four years left in my warranty!

Excellent costumer service and outstanding troubleshooting skills for all your needs!!

so easy to set up that my children set up, set up the channel the way was want them.

2 year plan for sound bar is good to have in case speakers have issues within those years of break in use

Worth it, no matter what product you purchase. Best buy is the only one who covers burn-in.

Well worth the extra protection. My TV went out after 3 years and 5 days; I thought I only had a 3-year service contract but found out I had a 5-year. Replaced and reinstalled a new TV without any hassle.

The only thing that I say is bad is I purchased only for 2 years I would always do t he 5 year plan because it is safer to be protected and have your mind at ease if anything should go wrong with your product you know it will be fix! Great Service!

I moved and was not aware that I could have my Geek Squad come to install my TV on the wall. This was during Covid-19 so website was confusing to order all the parts needed for this. Finally called and spoke to a person who got it all set. Install person was friendly and took time not to cause a mess while drilling holes.

The tv we bought did not work at all after trying for hours. We called Geek Squad and they came out the next week and are ordering a part for the TV and will come back to install it. The guys were fast and very friendly.

Who better to call when you need help? The Geek Squad thats right! These guys and gals are my superheroes, they came to my rescue without delay and made sure I was taken care of with the upmost of care and they'll do the same for you

Delivery was on time and install went smoothly! I recommend

I purchased this geek squad 2-year Standard Protection to complement my Samsung TV to save me some money on the service of my Smart TV , guess what I haven't had a need to use it yet great TV , but it's nice to have the insurance ,very satisfied

haven't used them yet. What more can I say. I will let you know when I have to use them. I hope I never need them

Great service and set up. Amazing job. Wonderful guys

Very good, service, is good to know if you need they’re here to help

Excellent product and I will continues to buy electronics from best buy and fantastic customer service representatives.

Always always always get protection plan. I have kids and every time I have skipped it it's been damaged by my kids within a week.

Always A must have with your Electronics purchase Best Buy has the Best GEEK SQUAD Technicians around if u ever have any troubles make sure u buy the 5 Yr proection a must have that way anything goes wrong your covered.

Great service ,great quality,best customer service