Customer Ratings & Reviews

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

I've had the Geek Squad protection ever since I bought my last PC and keep renewing it when due. I don't use it very often but it has really paid off to have it when I did need it. They always have the answer!

There good ever item i purchase i added Geek Squad any time i had a problem with item never had problem with them fixing my issues

Great value. I hope I dont need to use it but it was such a good deal, I had to add it!

I love the GEEK SQUAD TEAM THEY ARE ALWAYS THERE FOR ME THEY HELP OUT SETUP MY TV AND I DO LOVE HAVE THE 5 YEAR GEEK SQUAD PLAN

Love this idea to have it because they give a new one

I know the price is high for the protection on the purchase... But if something happens to the TV, Best Buy takes care of it... You don’t have to go through the manufacture... Highly recommend for a amount purchase.

Julio helped me out, recommend my man for anyone looking for an install.

The Agents brought my tv to the car and recommended the 5 yr service plan for the tv at $299, I know it sounds like a lot but it’s worth it as the will replace the tv at full value with a newer version if necessary.

Reasonable pricing and an extensive warranty plan.

I have been very pleased wth the protection plan I've purchased for every product I've purchased. Two tvs, two wireless speaker, refrigerator have all been replaced or credited to a gift card. The refund to the gift cards is what I didn't like, hence the four stars. I wish they would refund the credit card!

I would have given 5 stars because the protection is good but Best Buy in store customer service tried to make me pay twice for Geek Squad protection if my son hadn't noticed

Geek Squad are always Excellent! Very important to have

Always great to have protection on your devices. I always get coverage on my electronics

had to use this replacement protection and glad I had it for the TV did not last 2 years and had to be replaced for no parts to repair the panel with the LEDs..

Its nice to have local support for some products you can buy a Bestbuy. That is one up for Bestbuy vs. their competition.

I always buy the protection plan for major appliances it comes in handy I replaced the a 65 inch Vizio that stopped working right before the warranty ran out

I always get the Geek Squad protection they always to a great job if needed

A just in case policy for just in case. I know the Geek Squad is knowledgeable.

I purchased the 5 Year Protection Plan for my 65” Sharp 4K RoKu TV because I thought I definitely needed it for a purchase like this Incase anything goes wrong with my TV. I have not purchased a Sharp before so I really don’t know what to expect from it. I guess I just wanted to cover all my bases and have a peace of mind and not worry all the time.