Customer Ratings & Reviews

I always purchase Geek Squad Protection. I recently set up a repair appointment. 3 days later, geek squad came to my house, couldn't repair and issued a brand new replacement within 2 days. Always get the plan. It provides reassurance, even if never used.

I am so glad I add the warranty, to know my tv is covered gives me an added bonus to my new purchase.

Had this service and really came through when our tv sound went out.

Our TV died within 2 years. They told us it couldn't be fixed but because we had purchased this plan, they replaced our TV. They gave us a full purchase price refund which we put toward a newer model. The plan actually does what it says and BestBuy stands behind it.

I recommend Geek Squad protection to protect the product. The only negative is that I wish that Best Buy would lower the price on the plan, back to where it used to be. I almost didn't buy the plan due to the high cost.

Geek Squad is amazing and they really show that they care about the customer. Will purchase this service any time that it is available.

Additional warranty coverage for our new TV. Have not had to use it (hope we never do), but if something goes wrong with the TV, it's good knowing that we have extra coverage.

Still haven’t took a chance to experiment how geek squad work, but since I order a big 70in screen smart Samsung tv I realize that I do needed to get insurance on it in case it breaks or it gets damage accidentally.

This warranty is great to have. Especially when you need to know geek squad is available to help with making sure your tv has great service agreement.

Took a chance when this TV went on sale and wondered why, Well happy to say I have had no complaints so for and what a great pic with so much detail, Not a lot of 4K out there yet but the up-scaling from even standard DVD and Blue ray is really good. Great pic and easy to use tv

I normally don't buy extended warranties, but this warranty was a good value for the 5 year plan. Hopefully we won't need it, but I have peace of mind knowing the T.V covered if anything goes wrong.

Must have for all my electronics from Best Buy! They also take care of my tech needs.

Must have for all my electronics from Best Buy! They also take care of my tech needs.

I’ve used this twice on a TV I purchased from Best Buy 11- 2018 and had to call the geek squad 1-2019 was a little disappointed that my TV went out so quick.......issue was resolved with my protection plan glad I brought it

I learned something about Best Buy's Geek Squad Protection recently. It's only good for one-time repair, or replacement. I presumed (in error, apparently), that my 2, 3, or 5-year protection, covered me for the duration of the stated period. In a recent transaction, where a TV required replacement, I learned differently. Advice: Pay close attention to your return policy; the date of purchase (even if paid for at the end of a business day, or at closing) counts as ONE day! Also, be sure any discounts (price-matching, sales, Reward Certificates...) are taken before you pay for protection, as the final cost of the item determines (within preset ranges) the cost of protection for a given period. As to whether, or not, I'd recommend this option to a friend, I'd suggest buyer beware, or just "be aware", and be informed.

Considering I have not had the opportunity to try this service, I have had it before. I appreciate their expertise. Hopefully I won't have to contact them,but I know the problem will be resolved quickly!

Haven't needed to use my warranty yet and I hope I never will but I have used a best buy/geek squad warranty in the past and they always hold up their end of the deal.

Having the Geek Squad protection for your TV & computer is like having AAA for your car. I would never leave home without it. There have been many occasions when I have contacted the Geek Squad to clear up something. They are very supportive & helpful and always available.

Got The Extra Protection Just In Case Something Happens!! To Me For Certain Items Always Worth It

Wonderful service as usual!! Wouldn't buy electronics from anyone else!!