Customer Ratings & Reviews

The agents are very helpful resourceful and very knowledgeable and keen to help your needs

Geek Squad Hardware plans are great. They cover accidental damage and normal wear and tear. They're stored on the Best Buy computer system. No need to jump through hoops with the manufacturer. Some items replaced right away; some go for repairs.

I have always liked the Geek Squad. Ive used in the past for a laptop and never had a problem, sometimes the service is slow and when you go into store it may not be enough techs but overall its a great service plan, choose your options.

The PIR like a Plinko chip. Had many, cannot recall an electronic s use but they did fix a Samsung Fridge......weird door hinge stuff..BB geeks did fix it in a few stops finally.

Hands down, the best no hassel warrenty program available. If you have an issue, call Geek Squad. They fix it or replace it with brand new one. Your model not available? They give you the newer version.

I made a great purchase with this because you never know when your items will break down and you need T guarantee for repair you can’t beat it would definitely recommend to my friend

Very good service to have if you have any issue with the TV they come and fix it or if the panel needs to replace they will replace the panel if you have burning they will fix it I love that

The agents helped me setup my television, the gents were very helpful and professional.

I would never be without the Geek Squad service plan. It is the best think for electronics and appliances.

Products these days are not built to last, so this is a great policy for those who are worried about their new product failing after its manufactures standard warranty

I geek squad team is amazing if you ever have any issues with any products you buy from BestBuy and they other there protection I strongly suggest getting it!

Bought my parents a tv and having a 5 year protection plan makes a great bundle. I don't have to worry about anything going wrong because best buy ill fix any issue for five years.

Always helping with hands on tech issues. Great customer service skills as well!

I recently purchased a Samsung 65" LED 1080 P Smart TV on an Open Box special. Someone brought it back because it didn't fit, but it was perfect for my needs. Additionally I purchased the 5 year Geek Squad Protection plan because 1) The TV is on a lot, and 2) It would cost a lot to get it fixed. So I thought this would be a prudent expense.

The Best Buy protection plan is a must have item when purchasing anything major . In life we know that things seem to break down after a few years and Best buy GS plans are great to have when your 1 year warranty has ended. it will replace or replace

having a piece of mind after purchasing a TV or any other electronic that that will be protected is a great deal for a consumer. I have had Geek Squad out to my home before to work on other purchases that needed servicing always top notch

Look if you’re going to buy expensive products them be smart about it and protect them with Geek Squad

Must buy if purchasing an OLED TV. Geek Squad is the only plan available to cover burn-in. Best Buy has always backed the their products with amazing customer service satisfaction.

Why not protect your investment it always bad when you buy something expensive and then it stops working not having this protection means going out and buy a new one with your money.

It gives me peace of mind after spending 2400 dollars on a tv. Well worth it