Customer Ratings & Reviews

I have used Geek Squad in the past so I utilized them without hesitation. Their agents are knowledgeable, considerate and respectful. The are patient and explained everything to me in a clear fashion.

Always good to have this service and a warranty on your products you buy.

Always get protection on televisions! You never know what could go wrong to it. Yeah, they do come with manufacturer warranty but the Best Buy protection goes above and beyond.. if you want to be covered get the plan!

Always have to be protected with big ticket items. You need to feel confident that if anything goes wrong you are taken care of.

[Employee of bestbuy] Covers your butt when things go bad, worth every penny.

It's great to have the piece of mind this is there in case of anything.

Always a blessing! I schedule an appointment, go in, and done. I love that they do all the technical work for me!

A purchased a 5 year warranty for my 50 inch Vizio TV. The TV started to malfunction after 2 years when on occasion it would not turn on. The TV was sent to Geek Squad service center for repair which could not duplicate the problem so they just replaced the motherboard. Then it happen again so this time they came to the house and ordered a new power supply after just looking at the TV, didn't even open the back. After the part was delivered they came back, put it in and it didn't work so they said we will replace the TV. I called the number given and was told that I would get back the purchase price of the TV plus the tax on a best buy gift card. The remainder of the warranty, 2 1/2 years, was then void and could not transferred to my new TV. That shouldn't happen but still worth the price when they can't fix it.

Usually don't buy warranties but like the fact they will fix or replace. Hopefully won't have to use it.

Tv looks and sounds great. Very pleased with my purchase.

Havent had to use them yet but definitely love the products i have protected!

Haven’t used yet hope I don’t have to! Appreciated the discounted price on installs and tv mounts. Look into this is if you are installing multiple items.

Haven’t used yet hope I don’t have to! Appreciated the discounted price on installs and tv mounts. Look into this is if you are installing multiple items.

Just purchased. Have not used the services yet so I can't say anything at this time. I've heard go reviews. Keeping my fingers crossed.

Good excellent service happy with everything i got

I think the geek squad warranties are great what I don't like about it is it should start after the TV's manufacturer warranty instead of with it

i got my issue resolved that same day they had some really geat adise

I really recommend the geek squad for all your tv and appliance support and installation.

Geek squad is very professional about broken or damaged items when you have protection on them. Anything can go wrong, and typically it’s not even your fault! Sometimes life just happens and bam, you lose $400 because you didn’t pay the extra $20 for protection. Don’t be that guy.

Worth it to keep the new TV on the up and up for 5 years!