Customer Ratings & Reviews

Good for the price and peace of mind for the protection of my items

I purchased this with my LG G2 because, although they are rare, LG is not reliable when it comes to product defects. It was like pulling teeth to get LG to refund my LG G1 when he randomly died the first year of use (totally random and rare event). After taking months to get my refund I went with Geek Squad Protection on my next purchase. Best Buy has hands down the superior protection plan. Totally worth it on big purchases, in my opinion.

I tell you that it was the best purchase I have ever made, I recommend them 100%.

Def always helpful and I would recommend! I love buying my products from Best Buy!

Travis and co-worker did a great job with install.

Good coverage for price. TV was returned but no hassle about warranty refund.

So far so good!!! Haven't had to use it yet, but for the price, is great peace of mind!!!

I normally stay away from the additional protection services on any products I purchase, but this one really saved my butt. I bought a floor model of a large screen high definition TV. Over time, I noticed thick lines on the screen and discoloration. It was most noticeable when there wasn't much action on the screen and if large areas pf solid colors were displayed. As it turned out, the LED screen was showing remnants of the demo mode screens that would run constantly in the store. The protection plan allowed me to get %100 of my purchase price back, providing it was spent at Best Buy. I ended up getting a new 55" TV.

I have always purchased the Geek Squad protection plans for large purchases. Thankfully I have only had to use it a couple of time, sure glad that I had it. Some people don't care to or say not purchase. I personally always feel better when I do.

Glad I purchased the protection plan at a good deal

Did extensive research for a 75” television before purchasing and it does not disappoint! Excellent picture quality and the 75” uses a different panel than the other sizes that’s bright and has a fantastic wide viewing angle, making this perfect for a living room. Coupled with the 2 year manufacturer warranty and optional added coverage from Best Buy, it’s almost impossible to find a better deal.

Very knowledgeable helpful people who are apart of this services.

The agents here are some of the most helpful computer folks I know. I do wish there was away to better communicating with these guys before I come to the store. If only for a brief 15-20 minutes conversation to see if problem can be resolved before bringing in and leaving with them. I have to have my computer to work and this would be of great help. Perhaps expand hours or have a virtual meetings scheduled all throughout the night. Your workers could choose for overtime or not answer and let some other person within the company say a 1000 miles away that would like the overtime. Make it easier and just ask for volunteers across the country and allow them to work out of there house for the calls that come in after hours. If that fails then I can ask my boss if I can leave it but that’s usually not the case.

I always purchase the extra protection for my electronics. I’ve used it in the past and it paid off well!

Great service there when you need them. In every store.

Always love geek squad help tips and support overall

Reviewing a product protection plan. I hope I don’t have to use it

Protection plan for 5 years find it great option, you never know what could happen. Used it before in other articles and they act fast.

Geek squad is great! Would absolutely purchase again.

They did an excellent job in the installation process and helped us understand everything!