Customer Ratings & Reviews

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

Have not used it yet, but hope coverage is easy to use.

No worries about future problems even with furniture.

Geek Squad, need I say more? Excellent cover to have should the worst happen and a must for all the electronice here in this house. If we buy anything new, it will always be bought with a Geek Squad Protection Plan.

Fast and prompt service. I highly recommend the service!

I like buying the extended warranties on electronics it gives me an extended piece of mind that if my product had a problem in the future The Geek squad has my back.

We wish that we purchase the 5-year protection with the TV purchased in June 2023.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

So far after 2 + months there has been no need for Geek Squad service.

What's there to say about Geek Squad?! It's a great service for a great price. I wouldn't be without them.

More convenient one solution to get help when needed

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

I have had the geek squad come to my house on several occasions with different items over the years. And they are just great.

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

Agents came in assessed my TV and because it was under created a ticket to have it exchanged for a working and newer set. I purched an extended warranty for the new TV as well. It is a financial lode saver.

They did a great job mounting our tv , straight and level

Haven't used the warranty yet but have used Geek Squad before. They are professional and take time to explain features of new TV's

Have used it in the past and very happy with the service.

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!