Customer Ratings & Reviews

Agents came in assessed my TV and because it was under created a ticket to have it exchanged for a working and newer set. I purched an extended warranty for the new TV as well. It is a financial lode saver.

Very helpful and as my tv still under 2 year warranty just got new one to replace old one well worth it

Excellent! Good Service and nice atención for the empleados. I like Best Buy. Is the BEST

Fairly priced. I’ve read some goods and bass, but I haven’t used them yet.

I have had the geek squad come to my house on several occasions with different items over the years. And they are just great.

More convenient one solution to get help when needed

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

I haven't had to use the protection plan, but it's coverage is robust and puts my worries at ease.

Haven't used the warranty yet but have used Geek Squad before. They are professional and take time to explain features of new TV's

They did a great job mounting our tv , straight and level

After we finally reached the Geek Squad, things went well. We couldn't reach them by phone, but finally did online. Despite spending a long time in our home trying, they couldn't fix our 65" Samsung TV. We had lost the right side of the picture. When they left, we had no picture at all. We had purchased the 5 year service agreement and lost the picture after 2.5 years. it was replaced with a comparable TV, but we were upset that we had to buy a new service agreement, with no credit left for 2.5 years, & that was $170!

Have used it in the past and very happy with the service.

We bought a TV with the five year Geek Squad warranty almost five years ago. It developed white spots on the screen. We contacted Best Buy and they determined that it wasn't economical to repair and allowed us the full purchase price toward a new TV. It took a few weeks due to the virus problems but the entire procedure went smoothly. Naturally, we bought the five year protection on the new TV.

I got this protection plan just in case anything happens to my $1000+ tv. Best Buy has it all.

I highly recommend geek squad warranty for tvs. They go above and beyond. I have dealt with other services and geek squad is up there with the best with little to no hassle.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

Definitely recommend the protection plan. You never know what can happen in 5 years and to know that you are covered is a great piece of mind. I got a full refund for a television that I purchased after just 3 years of using it. Worth the investment.

Good for everyone...... Good purchase.............

Excellent everyway. I would recommend this ptoduct

Great TV. I've had other large TV's but this one is pretty good. Very light and pretty easy to setup. The color black comes in pretty clear and doesn't blend in with everything else.