Customer Ratings & Reviews

Excellent help but sometimes there is a long waiting period for service to be completed.

Tv is amazing, and very portable to use in any place

Impressed with the efficiency of the Geek Squad that installed our television. They were very knowledgeable and friendly. Answered all of our questions and gave us a review on using our new television and remote. Sadly the virus has made taking my computer to the store to get tuned up impossible, but I am sure the Geek Squad will do a great job when I am able to.

Professional Service explaining how to properly setup tv

The agents helped me with picking the best tv mount for my needs.

Definitely protect your stuff people. With all the tech we have you should know by now that things break and or stop working for no reason sometimes.

The geek squad technicians that came to my home to service my tv were very good. However, the customer service on the phone, scheduling (a 12 HOUR WINDOW) and the lack of follow through (being told someone will call me back or email me) from the escalation team and never hearing from anyone. And being told that there must be 3 SERVICE CALLS (not including diagnostic ones) in order for them to replace the broken tv) made this a very bad customer service experience.

I Purchase Protection on every best buy item I buy, but not just any protection........ Geek Sqaud protection! They replace with equal value of a product if your not satisfied. Im always going to recommend them because every time they have done service or replacements of my products its been shown to me that they are very concerned about my satisfaction towards their service and that is the bottom line most important thing for me as a customer. 5 stars guys!

The original TV and delivery went flawlessly. Somewhat disappointed in taking nearly the entire week for replacement.

Good protection for worry free purchase. We got a Hisense TV and worried about it’s longevity so purchased the extra insurance just in case. However the TV had so many problems out of the box we returned it within the 14 days.

I have always used Geek Squad for all my Best Buy purchases, TV's, Laptops and Gaming Systems - I have no complaints and I've always been pleased with their level of service. I recommended Best Buy to my dtr who just purchased a washer/dryer and she asked if the Geek Squad Warranty was worth it and I said absolutely. She subscribed at the time of her purchase.

We didn't want any liability for our new Sony 75" TV set failing under Sony's or Best Buy's warranty. And given that we had the Geek Squad do the installation, it was a no brainer to have the Best Buy warranty. Even if nothing fails, its better insurance than we have for hurricane damage on the house!

I had no problem mounting and connecting this tv to the internet. Has the best picture of any 4k tv that I have purchased! The price was very reasonable.

Havent had to use it. Hopefully I never do. Its good to have some protection for mass produced chromebooks that your kid has to have for school

terrific to add security if something breaks down and hoping it never needs to be used

Wouldn't buy a product without protection and I know it will be worth it if something goes wrong

Really good service and nice to know I have something to fall back on

Well, I haven’t had the need to use the service as yet, but when I do I will be expecting to be satisfied.

Well it’s protecting so that’s good! Haven’t had to use it so that’s even better

Support provided by Geek Squad was extremely smooth and I barely had to do anything.