Customer Ratings & Reviews

The agent who showed up to mount my TV and connected to all my devices, was amazing! She was so patient and very kind and not only sitting up the TV and my DIRECTV remote, but she loaded the fire TV remote to my iPhone, and completely set it up for me to her satisfaction. I am a quadriplegic, and she was very understanding of my need to be able to control the television from my iPhone. She spent quite a bit of time on setting my phone up because it was apparently quite an involved process. Normally I would attempt this on my own . But I am glad she did it for me. I wholeheartedly recommend the geek squad protection to anyone making a purchase from Best Buy.

I bought the warranty on my insignia tv I bought less than 2 years ago, thank goodness. There was definitely an array of issues surrounding getting my warranty service but it all worked out in the end. I have just bought another 5 year warranty on my new tv.

Perfect size .... perfect sound...... picture is very nice and clear

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

Bought this warranty for our TV. Thankfully we haven't used it yet but we have it if we do.

Great warranty and added protection for an appliance or electronic.

I always but a warranty for the purchases that require one..

I couldn’t get customer support for a ThinQ App from LG. Good thing that I bought Geek Squad support. They were able to help replace the TV in home. The only negative was it took ONE MONTH for them to get to my home. I’m still waiting. Slooooow.

Best and affordable one. Cheaper than the one offered by TCL

Not sure how to review a service but in the past it has been good

The TV i bought is a gift for my sister in law. She moved in to a new apartment and she loves her new tv.

Great to have protection against any accidents! Highly recommend!!

Always purchase the extended warranty with any new TV

Agents were super helpful and friendly. Made the whole installation process smooth and efficient.

Best Best Buy around I love this store and the employees are nice and friendly

We have had Geek Squad for quite a few years now and they do very good work. If they can fix it they will. And if they can't fix it they will tell you that also. We took in an old computer and they told us they couldn't fix it. That's the way it should be. It's worth the money you spend for it.

Got it to be better safe then sorry. The cost was not bad.

hope i never have to use this but samsung provides good quality products but you never know.

Had old tv I bought about and ended up breaking it. Geek squad fixed it up fast. Grateful they honored the warranty

Amazing protection life saver for everyday life. Choose me for the 400