Customer Ratings & Reviews

Necessary coverage. Worth purchasing to protect our tvs

When I purchased my LG TV from Best Buy, I was more than pleased to find the excellent service contract that was available, and for such an affordable price. That made my purchase all the more fantastic, knowing that any maintenance I might need in the future would be handled by experienced Best Buy service techs. Thanks, Best Buy! You Rock!

Never remembered that I had this but didn’t need it

The Geek Squad Protection plan helped me the end of May when there was a lightning strike near my home. Having it allowed for a technician to come out for a service call that I was able to take advantage of.

Excellent tv. Love it. Best tv that's i have owned. Big looks gd on my wall

Usually never get the protection plan until my Samsung went out after 6 months. Reason we got a Sony and protection

Best protection plan in the business. I got very tired of dealing with all the terrible plans out there, and now only purchase best buy when possible so that I don't have to deal with lesser protection plans.

Always recommend on electronics I.e. TVs you purchase the extended warranty. I had a tv that was four years old and started to have problems. Well the part that needed replacing they didn’t make any longer. Fortunately I had the extended warranty and got a new TV.

I have this tv for 2 years without an issue. Easy to and learn. I LOVE SAMSUNG.

This is always great to have a extra piece of mind.

Well worth the price and was very easy to use for warranty replacement. Great customer service

Geek Squad is a value for your products you buy. Technology now cost you a penny plus. With this Computer Gaming Model this plan can save you Lots of money. Have used the warranty a couple of times vs having to pay FULL price for a new one.

As seniors, we are easily confused with how any new technology works. My son talked us in to this TV and surround sound. We would have never been able to get everything up and running without the Geek Squad help. The tech was very patient and showed us how to work everything. We refuse to move it because it works so well!

I absolutely love the Geek Squad. Anytime I call with any questions (no matter how simple, hard or ridiculous) they find the best answers and give the best advice. The reason I insist on purchasing all of my electronics at best buy is solely due to the Geek Squad.

I always purchase an extended warranty on products I purchase from Best Buy. In the past if the product fails I would return the damaged product back to the store without any hassle at all. They would either exchange, refund or order me something newer if the old product had been discontinued. I rated the extended warranty a 4 because Best Buy extended warranty is a little higher than Sam's extended warranty on televisions or some other electrical products.

My limited interaction with these folks has been good

Small tv already had a mount took about 15 minutes to replace old model with new. I highly recommend the geek squad protection its a no nonsense policy they will either repair or replace no ifs & buts.

Replace TV since part was not available. First techs replace and connect TV. Unfortunately, the second techs replacing the new poor picture quality tv refused to connect tv w/o a charge to place it on the stand due to time constraints.

I’ve found it necessary to use one - service was excellent and Best Buy honored all requirements with no issues. Great service!

Trust me you will not go wrong with the geek squad protection plan I can honestly say they've honored everything I've sent their way with the protection plan. It doesn't get much better than that hard to find good companies like that nowadays.