Customer Ratings & Reviews

I hope it is good have not used it hope I do not have to we will see.

had a crack on the screen. had the warrenty and was told not covered because it was an accident The cat knocked it off the tv table and thats how it cracked the screen

Hard to review this as I have not needed it but I always purchase extended warranties on all my electronics

haven't needed to use them so far. thats a good thing.

Its just a waste of money, spend that money somewhere else. All they do is keep transferring your call to different people(for me it was 8 transfers), and then the only topic they talk about manufacturers warranty. I only wish i have had knew about this before. I was going to buy a protection plan from geek squad so long before for some other product but i was like its ok, but from now on not only gonna deal with geek squad but also i think its better to deal with samsung, LG or APPLE than best buy, atleast they stand upto their TERMS AND CONDITIONS. I am never gonna deal with best buy again either.

It is now just about a year and my screen goes black periodically. I have to restart apps, remove apps, turn off the tv.

Geek SQUAD IS AMAZING FRIENDLY FAST AND DOES A GREAT JOB

This is a wast protection for the TV. We can basically get the TV assembled and installed ourselves. If your TV has any problem this protection plan just allows you to drop off your TV at a Best Buy but doesn't instantly replaces it with another TV unlike all other protection plans. This plan requires to send the TV to manufacturing facility of the provider and gets it repaired which can usually take about 6-8 weeks. Until that time you will not have a TV :(

Tv was damage and when I called for customer care they needed to send someone to “fix it” they come 2 weeks later. Tell me to take tv in store to exchange . Take it to Best Buy store and they didn’t want to help me at all. Worst customer service rude ! Instead of telling us how they could help us they just told us there was nothing they could do! We have geek coverage.

have not had to use so no real review. so maybe price should go down.

I believe that it’s a good purchase. Hopefully I will never have to use it

We purchased a tv and it's warranty 1 year ago. Was so happy with the service we recieved until today. Bought the warranty that covered accidental on the tv, or so we thought. The warranty they sold us was not the right fit for us even though we were told differently. VERY disappointed with best buy. The only reason we spend so much money at best buy is because they had awesome warranties...no more.

Lack of knowledge to repair, told me to send it to manufacturer, i could have done that without the geek squad, was not happy with their handling of the problem

Written in without my authorization. Oh well, next time, READ FINE PRINT.

So far so good but a bit pricey. Wish the price was a bit cheaper

Very helpful with technical issues. Easy to get the help you need.

I got the TV protection plan for a peace of mind. I have not use it.

Have not used the service enough to make it worth the purchase price.

I decided to cancel because I didn’t need it anymore.

I don't recommend it Better make sure you have your lawyer take care of that situation Geek squad to me is no good