Customer Ratings & Reviews

The sales associate was misleading when it came to purchasing Geek Squad Protection. I specifically asked if this covered mishaps, such as falling and screen breaking etc. I was told yes and that is the main reason I purchased the protection plan. I had a mishap. The screen shattered. I contacted the service dept. I spoke with a really nice gal who set up my appointment. I asked her if the screen was covered and she said yes as well. I got to my appointment and the associate at the store refused to take the tv for service stating my protection plan does not cover a broken screen. So, there's $300 down the drain.

The service was informational only, obtained while in store.

Easy to set up. Nice, big clear screen. Fairly easy to use for first time smart tv buyer.

I haven't needed to use you guys yet but I'm sure you the best

It’s took a month before the TV was replace. It took one week to come check it out

Haven't had to use it yet. But I know when it is needed I will get great support!

I bought insurance , and I had thought I covered all the bases most importantly “accidental damages physical”. Well no sooner do I buy my tv than I have an “accident” where the screen cracks. I go to the best buy where I bought the tv and am very disappointed to hear that there was nothing that could be done the insurance does NOT cover physical damage. I think the sales associates should have told me that when I bought the insurance or they could tell people buying TVs that there isn’t an insurance that covers damaged screens.

I always get the squad service. It’s quality tech.

Bought this warranty for an LG 43" smart TV. Until the device is over 1 year old, Best Buy WILL NOT SERVICE YOUR TV!!! Best Buy will not even interact on the customer's behalf with the manufacturer! Read the fine print before buying this warrant!!

It’s a warranty.....................................

Can never be to safe, if somethng goes wrong it will likely happen after warranty expires

Every time I have ever had an issue, they have handled it.

I haven't used the protection plan yet. My fingers are crossed hoping I don't need to use it.

Haven't had to use it and I hope i don't, got it just in case

Never had to use it, but in case I do...I have it!

I purchased the protection plan as preventive insurance but haven't had to use it in 2 months.

I had to have tv replaced before 5 years up, but you lose remaining warranty whenever replaced. Not really 5 year warranty then.

I couldn't give 5 stars because we haven't had to use it. Glad we bought & at a fair price

When I need to use this warranty then I can see the benefits

I didn't use it yet, but I'm waiting for the day to use it.