Customer Ratings & Reviews

I try the service but they have some difficult people to work with

Can never be to safe, if somethng goes wrong it will likely happen after warranty expires

I guess this is a good purchase but I instantly regret it after. Got suckered by the sales person. Samsung is a good product. Had some of my devices for years. I plan to buy another Samsung TV and will not add the protection no matter how much they pressure me...

I would've recommended it. The tv's are non refundable after 30 days. My chord broke off and geek squad they don't cover it. 2nd time I called and my issue wasn't covered they told me to call the manufacturer. Manufacturer said they don't cover parts?? So in confused at the point of the warranty.

I love Samsung product they're very durable very satusfie thanks .

Seems I understand why it’s not that popular, I’ve had nothing but problems with this starting a month after purchase, on a weekly or shorter basis, it’ll turns off by itself, hdmi connections won’t show up, or it won’t turn off or on sometimes, but mostly the volume won’t work… it’s been the worst tv I’ve ever had…

There are some agents that know what they are taking about, but a lot of them don't. So I wouldn't trust them unless you know your product well.

My television broke in 7 months. It won’t turn on, Geek Squad took 2 weeks to get to my home only to tell me that they couldn’t fix my 82” television and the repair isn’t covered under the 5 year warranty I purchased for and paid for in total. They told me to get a new TV. I should have gotten insurance through Samsung directly. Thanks for all the help!!

Does not really work that well all things considered. For $100 its a joke

It was fine. It won't change your world, but it works.

If anything goes wrong god forbid I know I have geeek squad

did not need to use this hopefully I never do but I'm sure its good

I haven't received or had to use yet but I'm sure it is good.

Haven't had to use yet. We'll see if they honor it, then 5 stars.

I have purchased 4 flat screen TV's from BB, I also purchased protect plan for all of them, however when I needed said protection I was told it does not cover cracked screens. I was told when I purchased the TV's AND two computers I was told that the protection plan covered 'EVERYTHING I COULD POSSIBLY THROW AT IT". They even have advertisements on their website that the plans cover everything. Monday when I needed to use the protection I paid for they tell me, "sorry but it does not cover cracked screen". I know dozens of other people that have been told the same thing about the protection plans and the same thing happened to them. Best Buy used to be the only place I considered when making a purchase of any type of electronics, NO MORE BestBuy, you have lost a very loyal customer.

Do NOT buy this coverage, it literally covers nothing and is almost impossible to actually use. Instead go with the warranty package from Amazon or Verizon. This only covers issues related to manufacturer defects. After this experience I am no longer a best buy customer.

Too small - Picture was not sharp. Sorry I had to return it.

Good option to protect your appliances for at least a few years

We purchased the protection plan because the sales rep told us it coveted accidental damage. Our TV was dropped while moving it. This protection DOES NOT cover damage to the screen. Had we known it didn't really cover accidents, we would have stuck with the manufacturer warranty

I bought this just to be safe. I am hoping that I never need it.