Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 30799 reviews
(30,799 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 4 out of 5 stars
Vizio 4k
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had to use it yet. I’m coming up on my 30 day return time with no issues so far, but I have a little piece of mind just in case. Hopefully it was worth the money.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Burn-In protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Warranty, includes protection for burn in!!!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad HelpHelp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Prompt, accurate help provided to resolve installation issues.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Helped me load up TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always nice to have piece of mind. I always buy insurance and I always end up using it
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Best Protection!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad protection is very important to have, just in case.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not used it yet, but having the love of mind is worth it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Will never buy another electronic without it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one I actually had to use. And wow they were super good about it. Gave me the next upgraded version at no cost to me.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I guess it's great support have not had to use so far.glad I bought it just in case never know when I might need it
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 4 out of 5 stars
Extra Year of Protection Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my mind, getting the 2-year Geek Squad Protection was well worth it for the peace of mind it offers, above and beyond the standard 1-year Sony warranty.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
A must have!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding value and yes you will definitely be using this!
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Sony Oled XBR55A8H
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony XBR55A8H Excellent Oled Colors straight out of the box and speaker sound is great with remote optimizer.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
ALWAYS A MUST
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is always a good product, which always offers good protection, and also very easy and reliable,
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
For big purchases you shouldn't go without this!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our old TV broke just before our extended warranty expired and we received a new TV at no further cost. I highly recommend buying the Geek Squad warranty.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
GEEK SQUAD!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ALWAYS GET PROTECTION ON YOUR ELECTRONICS!!!! Accidents happen and it’s a great feeling to know you’re covered.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works so well I love having protection just in case anything would happen
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't had to use it for the item that I purchased this before but the service is always quick and top notch.
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Great Warrenty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is good to know the tv is covered for 5 years at a very cheap price. Geek Squad warrantee is a lot better than having to mail in tv for repair..
This review is from 5-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Always
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy electronics without getting extended warranty protection. It is not very expensive and well worth it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 5 out of 5 stars
Purchase plan ...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always get the Protection Plan. Good value and piece of mind. Hope I don't have to use it but glad I have it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.
On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.
