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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30799 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 696 Showing 13,901-13,920 of 30,799 reviews
  • Rated 4 out of 5 stars

    Vizio 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had to use it yet. I’m coming up on my 30 day return time with no issues so far, but I have a little piece of mind just in case. Hopefully it was worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Burn-In protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Warranty, includes protection for burn in!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad HelpHelp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, accurate help provided to resolve installation issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me load up TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always nice to have piece of mind. I always buy insurance and I always end up using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad protection is very important to have, just in case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not used it yet, but having the love of mind is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will never buy another electronic without it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one I actually had to use. And wow they were super good about it. Gave me the next upgraded version at no cost to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guess it's great support have not had to use so far.glad I bought it just in case never know when I might need it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Extra Year of Protection Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my mind, getting the 2-year Geek Squad Protection was well worth it for the peace of mind it offers, above and beyond the standard 1-year Sony warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding value and yes you will definitely be using this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Oled XBR55A8H

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony XBR55A8H Excellent Oled Colors straight out of the box and speaker sound is great with remote optimizer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALWAYS A MUST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is always a good product, which always offers good protection, and also very easy and reliable,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For big purchases you shouldn't go without this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old TV broke just before our extended warranty expired and we received a new TV at no further cost. I highly recommend buying the Geek Squad warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALWAYS GET PROTECTION ON YOUR ELECTRONICS!!!! Accidents happen and it’s a great feeling to know you’re covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works so well I love having protection just in case anything would happen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had to use it for the item that I purchased this before but the service is always quick and top notch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Warrenty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good to know the tv is covered for 5 years at a very cheap price. Geek Squad warrantee is a lot better than having to mail in tv for repair..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never buy electronics without getting extended warranty protection. It is not very expensive and well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase plan ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always get the Protection Plan. Good value and piece of mind. Hope I don't have to use it but glad I have it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They'll give you a schpeel about how it covers MORE than what the manufacturer warranty covers, but it doesn't really. And you're paying for something you can't use. In my case, I paid for something I originally declined, but was talked into because I was promised it was added onto the end of the manufacturer's warranty, which was appealing. Only it didn't and I paid for something I never needed or wanted and when I needed it, it wasn't any good. To make it better, I tried to talk to them about a refund, and instead the customer "service" guy put me on hold for 1.5 HOURS and disconnected me. I called from my cell to see if someone could come back to the land line I was holding on and THEY put me BACK on hold for another HOUR before disconnecting me. So obviously, not impressed with the service or the product. No wonder they can't compete with Amazon or Walmart.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      While I wish your experience with our Geek Squad Protection Plan had gone differently, we appreciate you taking the time to share this story with us. Our Geek Squad Protection Plan offers many great benefits, but I can understand how you'd be disappointed if you were told at the time of purchase that it starts once the manufacturer warranty ends. Our protection plan does start at the time of purchase and is intended to cover what the manufacturer won't, as well as allow the option to have protection on your protect long after the manufacturer warranty ends.

      On behalf of Best Buy, I am truly sorry that you received wrong info when purchasing our Geek Squad Protection Plan, as well as your experience when calling in for support. We wouldn't be able to refund a protection plan once it's outside of our Return Period, which you can learn more about on our website here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. That said, I recommend going in the location where you first made this purchase to explore other possible options with a manager.