Customer Ratings & Reviews

So easy and worth it! 5 year protection plan on a Hi Sense tv, it lasted about 4. 2 phone calls and 3 days later, brand new TV delovered to my door and they hauled away the old.

Very reliable and software updates are quickly installed

The geek squad agents did a great job mounting my tv and hooking everything up plus a some basic training.

I bought a new Q-LED TV, Blue-Ray Player, Wireless Router and Surge Protector, I also have my Computer, Cable Modem and all My Networking Devices Connected To a Surge Protector. Its all covered by the 5 year Standard Geek Squad Protection Program.

Great service. Good to have, hope to not need it but great to have.

Geek squad is impossible to cancel. I'm hoping I don't have to use it!

I hope I don't use this service but it seemed cheap to buy the insurance just to be safe.

Great smart tv. The interface is smooth. All apps work perfecty fine. Wish it was a little brighter. Would recommend Apple tv for better picture quality

Great store love it great prices and discound and the sale person always try to help you the best they can.

Always recommend coverage for what you buy, never know what might happen!

Geek Squad rules! I always buy GS with my purchases because it’s better to be safe than sorry.

Former television had an issue...after being picked up for possible repair, was informed needed part was worth more than my almost five year old television. Was offered either a comparable television, or, a check. I chose the check, as I had decided to upgrade to a 4K HDR, and used the $$ toward the new television. I purchased the warranty for my new television too...too many new & innovative items associated with newer TVs. I consider the warranty peace of mind. Recommend it!

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

Honestly can’t go wrong with the Protecrion Plan and the Geek Squad!

Best insurance ever, this is a great investment...

The best decion ever made to buy the 5 year warranty in our major technology like Tvs and etc.

I LOVE my new tv. I didn't need the geek squad to hang it.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

Had geek squad on my samsung fridge and it really paid off(twice). You should definitely get it for large applicances asstuff isn't made like it used to be....and these nice things are very expensive when they break.

Laborious process to get anything done. Takes a LONG time to have anyone come fix or check items.