Customer Ratings & Reviews

I purchased the insurance when i Purchased my daughter tv. Her tv inexplicably got a very thin green line on the screen. I called geek squad and set an appointment to take in the tv. They gave us a new. Painless and quick exchange.

Great warranty feature when something is not your fault. The only thing that does not cover is if its your fault such as dropping something or breaking it on purpose, but sure is helpful with laptops to avoid internal system breaks.

The agents quickly and efficiently installed my new TV. Very professional and explained how everything worked. Setup universal remote and ensured everything worked correctly.

Geek Squad 5 yr protection on my new TCL Smart TV that I purchased was a great price!! It gives me added security and peace of mind.

When I purchased a new computer for myself, I also bought one for my mom, who lives 700 miles away. I purchased the geek squad access for our computers, and when my mom has needed some help, I don't have to try to talk her through it over the phone - she can take her computer to her local best buy!

Definitely worth getting the extended warranty, especially if you have little kids

It’s a warranty! And it’s for 5 whole years! I mean, it’s pretty self explanatory, but if you get an oled tv it is important to note that this does cover the burn in effect that sometimes happens from static images.

Having your items protected is very important to have.

I mean, what can I say? I haven't used the 5 year warranty yet, but it is wonderful peace of mind for an expensive TV. The cost-benefit ratio works out for me. Even if I don't use it, I don't have to worry, and that is worth the cost to me.

They installed a bracket and mounted my TV. They connected to all my devices and even programed my Harmony remote.

I think it is a 50/50 thing when it comes to warranty and Geek squad. The tv is expensive under a good discount. Getting a warranty is not a bad idea. Seriously what if…! Just like to be on the safe side.

Purched the agreement for my television incase something happens to it. 1st ever sony television i have purchased and wanted the extra protection for piece of mind!!

Have always had great service with Geek Squad. Never had any pushback or issues when bringing things in.

Don't know yet. If tcl doesn't warranty my tv we will see what Geek squad does. Geek squad doesn't kick in until tcl's non existent warranty ends.

This TV has been excellent and has fit all my needs. Sometimes the TV doesn't show up in other devices to be able to cast to. The Google Home app had trouble connecting to my TV.

I believe the protection plan is a must have for expensive tech that you plan on keeping for years to come. In the past, I had to make claims a few times on my products and the geek squad always corrected the issue.

Tv is just the perfect size for a kids room. Picture is perfect and very vlear

Replaced the screen on my 55" LG OLED due to 'burn-in'. Get the warranty when you buy this product, it will save you a LOT of money down the line! Guys were in and out inside 45 mins! Thank you Geek Squad!

Great piece of mind for a larger item. I trust best buy's service as much as any other big-box store

Never had a problem with geek squad I always get it because you never know we could go wrong with electronics