Customer Ratings & Reviews

Protection is a must for me for all my TV's and electronics, I've been satisfied in the past anytime I've ever had troubles or needed to use the plan for coverage. Always read your protection plans thoroughly Geek Squad tends to update them year to year.

I have not needed to use this, but the piece of mind I have makes it worth it.

Nice alternative to the usual one year warranty. We had a laptop we bought once that didn’t have it and the screen stopped working just out of warranty. In the long run, it’s worth the extra charge for peace of mind.

I normally do not purchase extended warranties. However, I have purchased a few now at Best Buy. I became a firm believer when a camera was accidentally dropped by my daughter. Camera was fixed, and good as new. When it came time for the 5 year purchase, it was to cover a large screen TV. My savings on the TV more than covered the cost of the plan. And for what the TV cost, it was very affordable peace of mind. May not use it, but I have it.

This is a subscription that I plan to use if there is an issue with my purchase

The 5 year geek squad warranty is excellent. If they can’t fix the TV they will replace it. The geek squad comes to your residence they are very polite, professional and prompt with time.

Absolutely excellent decision as my TV needed a repair within 12months and completely replaced within 24months. WARRANTY was well worth it as the service was great and the replacement went so smoothly that we had new TV on the wall within 3days.

Geek Squad does upstairs delivery, setup and haul; away and rescues my bad back. I used Best Buy's crack service division, The Geek Squad to install my new 77 inch HDTV in our small home theater room upstairs. They exceeded all my expectations from speed, cost technical smarts, courtesy and COVID-19 safety. Price was more than reasonable for the total value we received!

I love the Best Buy protection plan, which I've used for lower-cost items like hearing aids and smart watches. I hope it works and is just as excellent.

Only used the service once so far but it was simple and the Geek Squad were very helpful!

The agents are understanding an patient an does excellent work

I never have mounting. All my TV's sit on a 3 Tier Stand. The Geek Squad is so professional they could install your tv anywhere and get the best results. I have never had an angry word or been disappointed with the Geek Squad. On line or in my home these guys know how to get the job done.

I usually never buy a service plan but I did with the purchase of my new television. It's for "just in case". Hopefully I will never need to use it and if I do it was worth the price!

I love that it is wireless and no cartridges. I can see when it is low on ink!

Love the comfort of my subscription. I did not need support to mount or get the new Samsung 32 inch TV up and running. I may have to call them as the HDMI cable and this cable to the DVD player is an accessible so I’m going to have to put a new end on it.

In my opinion not all items need a protection plan, but for a tv in my house, needed! Tv's are so light weight and the screens are more sensitive to a cats flying attack of images on screen, the "opps I missed " thrown balls or the backswing in sword play, and of course the accidental discharge of an airsoft gun's bb's. Then for the normal household ,things like surge protection, pixel loss, speaker crackling and now days the "Smart" portions of the tv. So I say yes to tv protection plans.

I found out after first purchase to add Geek. Works wonderful from home did not have to go into store for one of my devices. But did on computer problem and they solved the problem very quickly.

Check out was smooth and service was informative and polite.

I think that ut is great knowing that if I have a problem that I can take it to them for help.

T. Works great connection to all my systems sounds a little low